--000000000000f85a7d062746d47e Content-Type: multipart/alternative; boundary="000000000000f85a7b062746d47d" --000000000000f85a7b062746d47d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Understood. I will continue to press for autopay with both clients. Fyi, here is an email I received from Kashan today: *Hello Timon, * *Thanks for reaching out. Nimra is out of country. Herself and her husband have been sick with dengue fever one after another and were hospitalized. She didn't have a time to review any invoices and payments hence nothing was paid.* *We will make a payment of 3k today as that's the maximum perday. Followed by a few more payments in the following days.* *As soon as shes back this 26th she'll review all invoices and send to lihn for reimbursements which hasn't been done for sep and oct that's why no payments were received or reimbursed. Thank you.* *Kind regards * *Kashan Azeem * For clarity, "lihn" is the government agency responsible for Family Managed Care payments. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Nov 19, 2024 at 11:17=E2=80=AFAM wrote: > Thank you, this is great news. Please keep me posted on enrolling both > clients in autopay, again we can extend terms but with this repeated > behavior we do need to ensure we=E2=80=99re solving root cause. > > > > Elizabeth Clark > > Director > > > > > > > > > > *From:* Timon Page > *Sent:* Tuesday, November 19, 2024 6:28 AM > *To:* eclark@thekey.com > *Cc:* Michelle Hudgins ; William > Schmiedeknecht ; Joey Taylor joey.taylor@thekey.com>; Sharon Speirs ; Timothy > Thomas ; Lito Delapena ; Ilona > Ivey ; Laszlo Kovacs > *Subject:* Re: Canada AR Meeting 11/8/2024 Minutes > > > > Good morning Elizabeth > > > > An update on Tanzil Mohammed's outstanding balance: Kashan, Nimra's > brother called me back last night. I spoke to him regarding the significa= nt > outstanding balance and he said he will get it paid within the next 48 hr= s. > > > > Best regards, > * Timon Page * > > General Manager, Ontario > > *Please note my email address has changed:* > > timon.page@thekey.com > > Mobile: (437) 223-0841 > > *TheKey.com * > > > > [image: Image removed by sender.] > > > > > > On Mon, Nov 18, 2024 at 2:13=E2=80=AFPM Timon Page wrote: > > I understand that the outstanding balance is substantial, however this > client is bedridden with MS, has a feeding tube and a tracheostomy. > Suspending care would put him at serious risk. I have reached out to the > brother and I am hoping he can facilitate payment. Nimra returns Monday > Nov. 25th. may i suggest that we postpone suspension and legal action unt= il > that time. I will inform the brother of the severity of the situation, > giving them a week to put emergency care in place if needed. > > > > Another suggestion might be to take a deposit on care that is equal to 2 > weeks of services. Th