This is a multipart message in MIME format. ------=_NextPart_000_00FB_01DB3A5B.8B742040 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00FC_01DB3A5B.8B742040" ------=_NextPart_001_00FC_01DB3A5B.8B742040 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, this is great news. Please keep me posted on enrolling both = clients in autopay, again we can extend terms but with this repeated = behavior we do need to ensure we=E2=80=99re solving root cause.=20 =20 Elizabeth Clark=20 Director =20 =20 =20 =20 From: Timon Page =20 Sent: Tuesday, November 19, 2024 6:28 AM To: eclark@thekey.com Cc: Michelle Hudgins ; William = Schmiedeknecht ; Joey Taylor = ; Sharon Speirs ; Timothy = Thomas ; Lito Delapena ; Ilona = Ivey ; Laszlo Kovacs Subject: Re: Canada AR Meeting 11/8/2024 Minutes =20 Good morning Elizabeth =20 An update on Tanzil Mohammed's outstanding balance: Kashan, Nimra's = brother called me back last night. I spoke to him regarding the = significant outstanding balance and he said he will get it paid within = the next 48 hrs.=20 =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Mon, Nov 18, 2024 at 2:13=E2=80=AFPM Timon Page = > wrote: I understand that the outstanding balance is substantial, however this = client is bedridden with MS, has a feeding tube and a tracheostomy. = Suspending care would put him at serious risk. I have reached out to the = brother and I am hoping he can facilitate payment. Nimra returns Monday = Nov. 25th. may i suggest that we postpone suspension and legal action = until that time. I will inform the brother of the severity of the = situation, giving them a week to put emergency care in place if needed.=20 =20 Another suggestion might be to take a deposit on care that is equal to 2 = weeks of services. This would give us a buffer and could be refundable = or applied to the last weeks of service upon termination of support.=20 =20 Just an idea. =20 Best regards, Timon Page=20 General Manager, Ontario=20 =09 Please note my email address has changed:=20 timon.page@thekey.com =20 Mobile: (437) 223-0841 TheKey.com=20 =20 =20 =20 =20 On Mon, Nov 18, 2024 at 1:49=E2=80=AFPM > wrote: Thank you! We can wait another day on Nimra, please let her know = we=E2=80=99re terminating services and engaging an attorney by end of = week if her invoices are not paid.=20 =20 Will- Please prepare all the information to send this file to SL Group before = EOD Friday. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timon Page > = Sent: Monday, November 18, 2024 10:47 AM To: eclark@thekey.com =20 Cc: Michelle Hudgins >; William Schmiedeknecht = >; Joey Taylor = >; Sharon Speirs = >; Timothy Thomas = >; Lito Delapena = >; Ilona = Ivey >; Laszlo = Kovacs > Subject: Re: Canada AR Meeting 11/8/2024 Minutes =20 Hi Elizabeth =20 I have profered the au