--0000000000009b7bf305e429736f Content-Type: text/plain; charset="UTF-8" Hi Tim, Adding @Amy Freeman from the Product team here to provide timing for the Canada launch. Thanks, Tori On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas wrote: > Thank you Toni. Is there a rough timeline for Canada? > > On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin tori.portermartin@thekey.com> wrote: > >> Dear all, >> >> A new version of the Caregiver Connect App has been released to the Apple >> and Google Play app stores. All new downloads of the app from the app >> stores will be the new version, Caregiver Connect 2.0. Existing users who >> have auto-updates enabled on their phones have received the updated version >> over the last few weeks while the Product team managed a phased rollout. We >> will now focus on the remaining business-wide rollout of the app to achieve >> the goal of full adoption and daily use. >> >> This week, we will be rolling out the app to the remainder of existing >> app users (those who were using Caregiver Connect 1.0): >> >> - >> >> Tuesday, 7/19: Texting Caregivers via ClearCare to encourage those >> without app auto-updates to visit the app stores and download the new >> version, with follow-up messages on Thursday, 7/21 and Tuesday, 7/26 >> >> >> - >> >> Throughout the week and next week: Holding app review/Q&A sessions >> with office staff so anyone who wishes can familiarize themselves with >> Caregiver Connect 2.0 and ask questions >> >> >> Next week, we will begin onboarding new US locations who have not yet >> used the app. I will email those teams directly. Please note that locations >> who have tech-specific needs (i.e. Nebraska, Canada) will be onboarded at >> an appropriate time once the Product team has completed those features. >> >> Please let me know if you have any questions. >> >> Thanks and best, >> >> Tori >> >> -- >> *Tori Porter-Martin* >> Director of Implementation and Support >> >> tori.portermartin@thekey.com >> 410-991-9564 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- *Tori Porter-Martin* Director of Implementation and Support tori.portermartin@thekey.com 410-991-9564 TheKey.com [image: TheKey] --0000000000009b7bf305e429736f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Adding=C2=A0 @Amy Freeman =C2=A0from the Product team here to provide timin= g for the Canada launch. Thanks, Tori On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas < tt@thekey.com > wrote: Thank you Toni. Is there a rough = timeline for Canada? On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin <= tori.port= ermartin@thekey.com > wrote: Dear all, A new version of the Caregiver Connect App= has been released to the Apple and Google Play app stores. All new downloa= ds of the app from the app stores will be the new version, Caregiver Connec= t 2.0