--00000000000092403b05e429899c Content-Type: text/plain; charset="UTF-8" Hi Tim, We ran into some issues with the ID lengths in the Canadian ClearCare that led to some significant development work. I will have an update for you by the end of the week with the test plan. Amy On Tue, Jul 19, 2022 at 7:39 AM Tori Porter-Martin wrote: > Hi Tim, > > Adding @Amy Freeman from the Product team here to > provide timing for the Canada launch. > > Thanks, > Tori > > On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas wrote: > >> Thank you Toni. Is there a rough timeline for Canada? >> >> On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin > tori.portermartin@thekey.com> wrote: >> >>> Dear all, >>> >>> A new version of the Caregiver Connect App has been released to the >>> Apple and Google Play app stores. All new downloads of the app from the app >>> stores will be the new version, Caregiver Connect 2.0. Existing users who >>> have auto-updates enabled on their phones have received the updated version >>> over the last few weeks while the Product team managed a phased rollout. We >>> will now focus on the remaining business-wide rollout of the app to achieve >>> the goal of full adoption and daily use. >>> >>> This week, we will be rolling out the app to the remainder of existing >>> app users (those who were using Caregiver Connect 1.0): >>> >>> - >>> >>> Tuesday, 7/19: Texting Caregivers via ClearCare to encourage those >>> without app auto-updates to visit the app stores and download the new >>> version, with follow-up messages on Thursday, 7/21 and Tuesday, 7/26 >>> >>> >>> - >>> >>> Throughout the week and next week: Holding app review/Q&A sessions >>> with office staff so anyone who wishes can familiarize themselves with >>> Caregiver Connect 2.0 and ask questions >>> >>> >>> Next week, we will begin onboarding new US locations who have not yet >>> used the app. I will email those teams directly. Please note that locations >>> who have tech-specific needs (i.e. Nebraska, Canada) will be onboarded at >>> an appropriate time once the Product team has completed those features. >>> >>> Please let me know if you have any questions. >>> >>> Thanks and best, >>> >>> Tori >>> >>> -- >>> *Tori Porter-Martin* >>> Director of Implementation and Support >>> >>> tori.portermartin@thekey.com >>> 410-991-9564 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > > > -- > *Tori Porter-Martin* > Director of Implementation and Support > > tori.portermartin@thekey.com > 410-991-9564 > TheKey.com > [image: TheKey] > --00000000000092403b05e429899c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 We ran into some issues w= ith the ID lengths in the Canadian ClearCare that led to some significant d= evelopment work. I will have an update for you by the end of the week with = the test