--000000000000fe9d6e0606fb70fa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Mark Warner did you already set up ring groups for my team to transfer calls to? If not, this probably has to push to Tuesday. GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 5, 2023 at 10:05=E2=80=AFAM Timothy Thomas wrot= e: > We definitely want the urgent transfers. I=E2=80=99m ok going live tonigh= t. > > On Thu, Oct 5, 2023 at 12:31=E2=80=AFPM Gabrielle Wolfe wrote: > >> Also @Mark Warner did you make them ring groups >> for us to transfer urgent fast starts to, or @Timothy Thomas >> would you rather not get transfers and just get emails? >> >> GW >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 5, 2023 at 9:30=E2=80=AFAM Gabrielle Wolfe wrote: >> >>> Good point! Do you want us to try to push it live today? I definitely >>> do not want it to go live on a Friday and then have friday night plus 3 >>> days where issues might happen but support staff is out of office. >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 5, 2023 at 9:28=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> FYI Monday is a holiday in Canada so we are closed. >>>> >>>> On Thu, Oct 5, 2023 at 12:27=E2=80=AFPM Gabrielle Wolfe >>>> wrote: >>>> >>>>> Let's shoot for Monday so we have some business days after golive to >>>>> make sure we have people available to address any issues. >>>>> >>>>> I'll send the DIDs shortly Mark. >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> * Please note my email has changed: * >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the >>>>>> Call Center is ready for your Intake calls. At that point, we'll se= t up a >>>>>> date/time when you'd like to actually implement. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Yes that's correct Mark >>>>>>> >>>>>>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>>>>>> wrote: >>>>>>> >>>>>>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>>>>>> >>>>>>>> Timothy / Joey - Just for confirmation ... this is currently only >>>>>>>> for Closed hours and only on applicable English IVR menus, correct= ? >>>>>>>> >>>>>>>> Calgary >>>>>>>> W. Vancouver >>>>>>>> Montreal >>>>>>>> Ontario >>>>>>>> Winnipeg >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>>>>>>> wrote: >>>>>>>> >>>>>>>>> If you're talking about urgent after hours staffing, potentially >>>>>>