--000000000000c9534905eeca9a22 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Briana That's fine, I've accepted your invitation for tomorrow at 2pm. Have a good day! Dominique Dominique Jacobs *Client Care Manager* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Dec 1, 2022 at 2:37 PM Briana Caterina Del Real wrote: > do you have time to hop on a call tomorrow to take a look at this ? > > On Thu, 1 Dec at 1:26 PM , Dominique Jacobs djacobs@homecareassistance.com> wrote: > Hi Briana > > Location is Montreal, Quebec, Canada. > Caregiver this morning, test sent to Kimberley Stojanovic and message did > not get sent. > It is to only one caregiver at a time. The issue seems to be from my > email, when I reply to one caregiver's message. > I am able to send messages directly from Clearcare. > > Thank you > Dominique > > > Dominique Jacobs > > > *Client Care Manager* > Tel: 514.907.5065 | Fax: 514.221.4265 > djacobs@homecareassistance.com | Homecareassistancemontreal.ca > > > > On Thu, Dec 1, 2022 at 11:05 AM Briana Caterina Del Real clearcaresupport@homecareassistance.com> wrote: > >> Hi Dominique, >> >> =E2=80=8BWhat clear care location is this for and can you give me a CG's= name >> that a message should have gone to . Also is this a mass message your >> sedning or individual message ? >> >> >> Thanks, >> >> >> >> >> Briana Del Real >> >> On Thu, 1 Dec at 10:52 AM , Dominique Jacobs > djacobs@homecareassistance.com> wrote: >> Good morning, >> >> I've been told to contact your department in reference to an issue I am >> having with responding to caregivers in Clearcare via email. >> >> Normally, when a caregiver replies to a message sent to them via >> Clearcare their reply is sent to our inbox and we are able to reply by >> email. >> >> Since November 12th I have sent messages and they were not received. I'v= e >> checked the activity logs of some caregivers and the messages are not th= ere. >> >> If you could please let me know what can be done that would be >> appreciated. >> >> Thank you, >> Dominique >> >> Dominique Jacobs >> >> >> *Client Care Manager* >> Tel: 514.907.5065 | Fax: 514.221.4265 >> djacobs@homecareassistance.com | Homecareassistancemontreal.ca >> >> >> 134913:611100 > --000000000000c9534905eeca9a22 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Briana=C2=A0 That's fine, I'= ve accepted your invitation for tomorrow at 2pm. H= ave a good day! Dominique=C2=A0 =C2=A0 = <span style=3D"font-size:18pt;font-family:Arial;color:= rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:base= line;white-