----==_mimepart_6389027f7744d_2262b0232f582a0420710f2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable do you have time to hop on a call tomorrow to take a look at this ? = = On Thu, 1 Dec at 1:26 PM , Dominique Jacobs wrote: Hi=C2=A0Briana = Location is Montreal, Quebec, Canada. = Caregiver this morning, test sent to Kimberley Stojanovic and message di= d not get sent. = It is to only one caregiver at a time. The issue seems to be from my ema= il, when=C2=A0I reply to one caregiver's message. = I am able to send messages directly from Clearcare.=C2=A0 = = Thank you=C2=A0 = Dominique=C2=A0 = = =C2=A0 = = Dominique Jacobs = = Client Care Manager = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = djacobs@homecareassistance.com | Homecareassistancemontreal.ca = = = = = = = = On Thu, Dec 1, 2022 at 11:05 AM Briana Caterina Del Real wrote: = = = = = Hi=C2=A0Dominique,=C2=A0 = = =E2=80=8BWhat clear care location is this for and can you give me a CG's= name that a message should have gone to . Also is this a mass message yo= ur sedning or individual message ? = = = Thanks,=C2=A0 = = = = = = = Briana Del Real=C2=A0 = = = On Thu, 1 Dec at 10:52 AM , Dominique Jacobs wrote: Good morning, = I've been told to contact your=C2=A0department in reference to an issue = I am having with responding to caregivers in Clearcare via email. = = Normally, when a caregiver replies to a message sent to them via Clearca= re their reply is sent to our inbox and we are able to reply by email. = = Since November 12th I have sent messages and they were not received. I'v= e checked the activity logs of some caregivers and the messages are not t= here. = = If you could please let me know what can be done that would be appreciat= ed. = = Thank you, = Dominique=C2=A0 = = =C2=A0 = = Dominique Jacobs = = Client Care Manager = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = djacobs@homecareassistance.com | Homecareassistancemontreal.ca ----==_mimepart_6389027f7744d_2262b0232f582a0420710f2 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable do you have time to hop on a call tomor= row to take a look at this ? On Thu, 1 Dec at 1:26 PM , Dominique Jacobs= <djacobs@homecareassistance.com> wrote: Hi=C2=A0Briana Location is Montreal, Quebec, Canada. Caregiver this morning, test sent to Kimberley Stojanovic and messag= e did not get sent. It is to only one caregiver at a time. The issue seems to be from my= email, when=C2=A0I reply to one caregiver's message. I am able to send messages directly from Clearcare.=C2=A0 Thank you=C2=A0 Dominique=C2=A0 =C2=A0 Dominique Jacobs = <span style=3D"font-size:11pt;font-family:Arial;background-color: