--0000000000000dad1a05e1545362 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Attaching this for visibility. We had several issues this past weekend. Mavencare Jira=E2=80=99s - Follow-up Report (June 2022)... On Mon, Jun 13, 2022 at 9:25 AM Taneshia Persaud wrote: > Thanks, Tim. > > Sounds good. We booked some time on Wed/Thu this week. > > Best, > > Taneshia > > On Mon, Jun 13, 2022 at 9:21 AM Timothy Thomas wrote: > >> Thanks Taneshia, >> >> Let me see if I can get clarification on this. In the meantime, please >> set up the clearcare training with Cheryl this week and onboard any new >> clients there. >> >> Stay tuned >> Tim >> >> On Fri, Jun 10, 2022 at 3:30 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Good afternoon Tim, >>> >>> Please see attached as a follow-up to my initial report. >>> >>> Same issues as before. Now the IT responses mainly consist of "we are >>> unable to reproduce the issue" and then the tix gets closed/canceled or= the >>> status gets changed to "Pending Training" - not sure what that means! >>> >>> On the Action Sheet >>> , >>> Payroll-Adjustment tab, you can see how the ongoing booking sets errors >>> have affected caregiver payroll (under payments resulting in very upset >>> employees). Ali can also speak to rebates/refunds we had to issue to >>> clients/families who were overcharged for duplicate bookings or rate >>> increases that were charged earlier than scheduled start dates. >>> >>> Lastly, I'm still having to spend a lot of time verifying caregiver >>> check in/outs because they are unable to check in/out (one or both) >>> themselves. Vince said caregivers should be able to still complete thei= r >>> tasks. However, I've had a few caregivers report they are unable to. Th= is >>> is a major problem, as we cannot get updates from them if this is indee= d >>> the case. >>> >>> Best, >>> >>> Taneshia >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > > > -- > > *Taneshia Persaud*, RPN, GCP > General Manager - Toronto > 416-855-2333 ext#281 > > *Please note my email has changed:* > Taneshia.Persaud@TheKey.com > > [image: TheKey] > --=20 *Taneshia Persaud*, RPN, GCP General Manager - Toronto 416-855-2333 ext#281 *Please note my email has changed:* Taneshia.Persaud@TheKey.com [image: TheKey] --0000000000000dad1a05e1545362 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Attaching this for visibility. We had several iss= ues this past weekend. =C2=A0 Mavencare Jira=E2=80=99s -= Follow-up Report (June 2022)... On Mon, Jun 13, 2022= at 9:25 AM Taneshia Persaud < taneshia.persaud@thekey.com > wrote: Thanks, Tim. = <div class=3D"gmail_default" style=3