--000000000000a7568f05e154398f Content-Type: text/plain; charset="UTF-8" Thanks, Tim. Sounds good. We booked some time on Wed/Thu this week. Best, Taneshia On Mon, Jun 13, 2022 at 9:21 AM Timothy Thomas wrote: > Thanks Taneshia, > > Let me see if I can get clarification on this. In the meantime, please set > up the clearcare training with Cheryl this week and onboard any new clients > there. > > Stay tuned > Tim > > On Fri, Jun 10, 2022 at 3:30 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Good afternoon Tim, >> >> Please see attached as a follow-up to my initial report. >> >> Same issues as before. Now the IT responses mainly consist of "we are >> unable to reproduce the issue" and then the tix gets closed/canceled or the >> status gets changed to "Pending Training" - not sure what that means! >> >> On the Action Sheet >> , >> Payroll-Adjustment tab, you can see how the ongoing booking sets errors >> have affected caregiver payroll (under payments resulting in very upset >> employees). Ali can also speak to rebates/refunds we had to issue to >> clients/families who were overcharged for duplicate bookings or rate >> increases that were charged earlier than scheduled start dates. >> >> Lastly, I'm still having to spend a lot of time verifying caregiver check >> in/outs because they are unable to check in/out (one or both) themselves. >> Vince said caregivers should be able to still complete their tasks. >> However, I've had a few caregivers report they are unable to. This is a >> major problem, as we cannot get updates from them if this is indeed >> the case. >> >> Best, >> >> Taneshia >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- *Taneshia Persaud*, RPN, GCP General Manager - Toronto 416-855-2333 ext#281 *Please note my email has changed:* Taneshia.Persaud@TheKey.com [image: TheKey] --000000000000a7568f05e154398f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim. Sounds good. We booked some time on Wed/Thu this week. Best, Taneshia On Mon, Jun 13, 2022 at= 9:21 AM Timothy Thomas < tt@thekey.com > wrote: Thanks Taneshia, Let me see if I can get= clarification=C2=A0on this. In the meantime, please set up the clearcare t= raining with Cheryl this week and onboard any new clients there. = Stay tuned Tim On Fri, Jun 10, 2022 at 3:30 P= M Taneshia Persaud < taneshia.persaud@thekey.com > wrote: Good afternoon Tim, Please see attached as a follow-up to my= initial report. Same issues as before= . Now the IT responses mainly consist of=C2=A0"we are unable to reprod= uce the issue" and then the tix gets closed/canceled or the status get= s changed to "Pending Training" - not sure what that means! = On the <a href=3D"https://docs.google.com/sprea= dshe