--000000000000277840062d80215d Content-Type: multipart/alternative; boundary="00000000000027783f062d80215c" --00000000000027783f062d80215c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect! Thanks for confirming Will Reid Partner wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] On Thu, Feb 6, 2025 at 4:40=E2=80=AFPM Audra Williams w= rote: > This is due the end of next week. It is sent on Thursday to give everyon= e > ample time to listen and review before the upcoming week. > > Best, > > On Thu, Feb 6, 2025 at 8:35=E2=80=AFAM Will Reid wrote= : > >> Audra and Tim, >> I like these weekly assignments for our team. I always expect them to >> submit feedback in the requested timeframe. Is this due tomorrow or at t= he >> end of next week? We usually work on these after Care Management on >> Tuesdays. I want to ensure we are giving them enough time to complete th= is >> productively. >> >> Thanks, >> >> Will Reid >> Partner >> >> wreid@thekey.com >> 513-707-2304 >> TheKey.com >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: TheKey Operations >> Date: Thu, Feb 6, 2025 at 11:01=E2=80=AFAM >> Subject: TheKey Home Care Essentials - Closing the Gap - Turning Clients >> Needs into Tailored Benefits >> To: Regional Directors , GeneralManagers > GeneralManagers@thekey.com> >> Cc: Melissa Reyes , Ashley Mirone > amirone@thekey.com>, Emily Russell , Jen >> Borrasso , Megan Harris > megan.harris@thekey.com>, Shadi Gholizadeh , Sky Cross >> , Derek Gordon , Paul >> Kahn >> >> >> [image: image] >> >> Dear Team, >> >> This week, our educational series dives into an essential topic: Closing >> the Gap: How to Turn Client Needs into Solutions. Dr. Shadi sat down >> with Ashley Mirone, our Vice President of Business Development, to explo= re >> how we can use assessments and reassessments to uncover needs and delive= r >> meaningful solutions. >> >> Every role in our organization plays a part in this process, from >> understanding the client=E2=80=99s initial concerns to creating care pla= ns that >> evolve with their needs. It=E2=80=99s not just about meeting expectation= s=E2=80=94it=E2=80=99s >> about exceeding them. >> This Week's Content >> >> We=E2=80=99re sharing an impactful 10 minute audio recording. Ashley and= Dr. >> Shadi explore strategies to not only meet but exceed our clients' needs, >> emphasizing the vital role each team member plays in bridging the gap. I= t=E2=80=99s >> perfect for listening on the go or during a break. >> >> =F0=9F=91=89 Access the Content Here >> Putting It into Practice: >> >> We are streamlining how we integrate these lessons into your weekly >> office entries to make this process more efficient for you. Please take = a >> moment to reflect and respond to the following: >> >> 1. >> >> Identify a recent client where you successfully translated a need >> into a benefit at the time of assessment. Share how this helped build= trust >> and set the stage