--0000000000006017fb062d80182a Content-Type: multipart/alternative; boundary="0000000000006017f9062d801829" --0000000000006017f9062d801829 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is due the end of next week. It is sent on Thursday to give everyone ample time to listen and review before the upcoming week. Best, On Thu, Feb 6, 2025 at 8:35=E2=80=AFAM Will Reid wrote: > Audra and Tim, > I like these weekly assignments for our team. I always expect them to > submit feedback in the requested timeframe. Is this due tomorrow or at th= e > end of next week? We usually work on these after Care Management on > Tuesdays. I want to ensure we are giving them enough time to complete thi= s > productively. > > Thanks, > > Will Reid > Partner > > wreid@thekey.com > 513-707-2304 > TheKey.com > [image: TheKey] > > > ---------- Forwarded message --------- > From: TheKey Operations > Date: Thu, Feb 6, 2025 at 11:01=E2=80=AFAM > Subject: TheKey Home Care Essentials - Closing the Gap - Turning Clients > Needs into Tailored Benefits > To: Regional Directors , GeneralManagers GeneralManagers@thekey.com> > Cc: Melissa Reyes , Ashley Mirone amirone@thekey.com>, Emily Russell , Jen > Borrasso , Megan Harris megan.harris@thekey.com>, Shadi Gholizadeh , Sky Cross = sky.cross@thekey.com>, Derek Gordon , Paul Kahn = paul.kahn@thekey.com> > > > [image: image] > > Dear Team, > > This week, our educational series dives into an essential topic: Closing > the Gap: How to Turn Client Needs into Solutions. Dr. Shadi sat down with > Ashley Mirone, our Vice President of Business Development, to explore how > we can use assessments and reassessments to uncover needs and deliver > meaningful solutions. > > Every role in our organization plays a part in this process, from > understanding the client=E2=80=99s initial concerns to creating care plan= s that > evolve with their needs. It=E2=80=99s not just about meeting expectations= =E2=80=94it=E2=80=99s > about exceeding them. > This Week's Content > > We=E2=80=99re sharing an impactful 10 minute audio recording. Ashley and = Dr. Shadi > explore strategies to not only meet but exceed our clients' needs, > emphasizing the vital role each team member plays in bridging the gap. It= =E2=80=99s > perfect for listening on the go or during a break. > > =F0=9F=91=89 Access the Content Here > Putting It into Practice: > > We are streamlining how we integrate these lessons into your weekly offic= e > entries to make this process more efficient for you. Please take a moment > to reflect and respond to the following: > > 1. > > Identify a recent client where you successfully translated a need into > a benefit at the time of assessment. Share how this helped build trust= and > set the stage for ongoing engagement. > 2. > > Provide an example of a need uncovered after initial hesitation or > resistance to care. How did you reframe this resistance into an opport= unity > to align the care plan with their