--000000000000260888060fdb024e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, I have sent it. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Fri, Jan 26, 2024 at 7:19=E2=80=AFAM Alejandro Aponte wrote: > Hi Shawntel, > > Here is the updated attached invoice showing paid, I will also email this > through Versapay but Versapay will take 20 or so minutes to update before= I > can send. > > > Thanks, > > Alejandro Aponte > > > Billing@thekey.com > 866-226-1702 > > > On Thu, 25 Jan at 1:56 PM , Shawntel Sousa > wrote: > Hi, > > Thank you for your help! It=E2=80=99s very appreciated. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Thu, Jan 25, 2024 at 9:22=E2=80=AFAM Alejandro Aponte > wrote: > >> Hi Shawntel, >> >> You got, ill send this to invoicing to have them adjust the invoice >> directly. >> >> >> Thanks, >> >> Jose Morales >> >> >> Billing@thekey.com >> 866-226-1702 >> >> >> On Thu, 25 Jan at 11:21 AM , Shawntel Sousa > ssousa@homecareassistance.com> wrote: >> Hi, >> I believe that was a scheduling mistake, they didn=E2=80=99t complete th= e shift, >> therefore it didn=E2=80=99t bill. >> >> Unfortunately this client can only make one payment for each invoice per >> month because they have government funding and that=E2=80=99s how they d= o billing. >> We are going to have to eat this cost. >> >> Can we credit this and send her a paid invoice asap. >> >> I=E2=80=99ll explain this to the contact, can we have the paid invoice s= ent today >> please? >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Thu, Jan 25, 2024 at 9:08=E2=80=AFAM Alejandro Aponte >> wrote: >> >>> Hi Shawntel, >>> >>> I investigated this further, it seems the original invoice we sent the >>> client did not have the below 12/1 shift. Our invoicing team caught thi= s >>> system issue when the shifts invoiced and manually added it, this cause= d >>> the invoice price to go up in price and effected a change in the Tax's >>> being owed. This is where the difference is coming from, we are sorry f= or >>> the confusion and multiple back and forths here, I hope this helps. Ple= ase >>> let me know if I can assist in anyway. >>> >>> >>> =E2=80=8B >>> *12/1 added shift.* >>> >>> >>> *Tax increase after adding shift.* >>> >>> *Tax before added shift.* >>> >>> >>> >>> Thanks, >>> >>> Jose Morales >>> >>> >>> Billing@thekey.com >>> 866-226-1702 >>> >>> >>> 641526:611100 > --000000000000260888060fdb024e Content-Type: text/html; charset="UTF-8" Cont