Re: Fwd: Invoices for Ethen - [#641526]

----==_mimepart_65b3bf8c65ed8_1d33ffab2d24c1c241911f6 Content-Type: multipart/alternative; boundary="--==_mimepart_65b3bf8c65d23_1d33ffab2d24c1c24191021"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_65b3bf8c65d23_1d33ffab2d24c1c24191021 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Here is the updated attached invoice showing = paid, I will also email this through Versapay but Versapay will take 20 o= r so minutes to update before I can send.=C2=A0 Thanks,=C2=A0 A= lejandro Aponte Billing@thekey.com 866-226-1702=C2=A0 = = On Thu, 25 Jan at 1:56 PM , Shawntel Sousa wrote: Hi, = = Thank you for your help! It=E2=80=99s very appreciated.=C2=A0 Warm re= gards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/T= he Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (20= 4) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Thu, Jan 25, 2024 at 9:22=E2=80=AFAM Alejandro Aponte wrote: = = = = = Hi=C2=A0Shawntel,=C2=A0 = = You got, ill send this to invoicing to have them adjust the invoice dire= ctly.=C2=A0 = = = Thanks,=C2=A0 = = Jose Morales = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Thu, 25 Jan at 11:21 AM , Shawntel Sousa wrote: Hi, = I believe that was a scheduling mistake, they didn=E2=80=99t complete th= e shift, therefore it didn=E2=80=99t bill.=C2=A0 = = Unfortunately this client can only make one payment for each invoice per= month because they have government funding and that=E2=80=99s how they d= o billing. We are going to have to eat this cost.=C2=A0 = = Can we credit this and send her a paid invoice asap.=C2=A0 = = I=E2=80=99ll explain this to the contact, can we have the paid invoice s= ent today please?=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Thu, Jan 25, 2024 at 9:08=E2=80=AFAM Alejandro Aponte wrote: = = = = = Hi Shawntel,=C2=A0 = = I investigated this further, it seems the original invoice we sent the c= lient did not have the below 12/1 shift. Our invoicing team caught this s= ystem issue when the shifts invoiced and manually added it, this caused t= he invoice price to go up in price and effected a change in the Tax's bei= ng owed. This is where the difference is coming from, we are sorry for th= e confusion and multiple back and forths here, I hope this helps. Please = let me know if I can assist in anyway.=C2=A0 = = = =E2=80=8B = = 12/1 added shift. = = = = Tax increase after adding shift. = = = Tax before added shift. = = = = = Thanks,=C2=A0 = = Jose Morales = = = = = Billing@thekey.com = 866-226-1702=C2=A0 ----==_mimepart_65b3bf8c65d23_1d33ffab2d24c1c24191021 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Here is the updated attached invoice showing pai