--000000000000ec3b270608a1eb49 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, I just thought since this is an ongoing issue for this client that a new ticket is not needed.But i will include the billing in the future. Do I need to send them this email now. Thank you On Thu, Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas wro= te: > Vanja, in the future please use @TheKey Billing for > these issues. They will open a ticket and look into it right away. > > Thanks > Tim > > On Thu, Oct 26, 2023 at 1:23=E2=80=AFPM Vanja Bezdrob > wrote: > >> Good morning all, >> Please see email below from my client ANNE KOBER >> I am really hoping that this can be sorted out. >> Thank you >> >> ---------- Forwarded message --------- >> From: Joe Sayer >> Date: Wed, Oct 25, 2023 at 7:08=E2=80=AFPM >> Subject: Fees to Anne Kober's account. >> To: Vanja Bezdrob >> >> >> Hi Vanja, >> Sorry to bug you again, but there has not been any withdrawals from the >> VanCity account , despite you giving your company's accounts people void >> checques on 2 separate occasions. >> >> These guys are making Ali Malik look good, and I am beginning to miss >> him!! >> >> Has there been a retrograde change in your company's accounting >> procedures? Do I need to send a checque each week a new invoice is email= ed >> to me? This appears to be necessary according to the invoices forwarded = to >> me, or do I have to approve them in some manner which your accounts peop= le >> have failed to inform your clients? >> >> In the meantime my account balance continues to grow. This is making >> reconciliation of the cash amounts increasingly difficult as time >> progresses. >> >> Can you please pass this along to whomever is supposed to handle incomin= g >> money? >> >> Thanks >> Joe Sayer >> >> >> -- >> Vanja Bezdrob LPN >> Client success manager >> Home Care Assistance >> 1861 Marine Drive, >> West Vancouver, BC V7V 1J7 >> T 778-279-3634 >> C 236-558-2376 >> E vanja.bezdrob@thekey.com >> >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Vanja Bezdrob LPN Client success manager Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V 1J7 T 778-279-3634 C 236-558-2376 E vanja.bezdrob@thekey.com --000000000000ec3b270608a1eb49 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Tim, =C2=A0I just thou= ght=C2=A0since this is an ongoing issue for this client that a new ticket i= s not needed.But i will include the=C2=A0billing=C2=A0 in the future. D= o I need to send them this email now. Thank you On Thu, = Oct 26, 2023 at 10:26=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Vanja, in the future please use=C2= =A0 @TheKey Billing = =C2=A0for these issues. They will open a ticket and look into it right away= . Thanks Tim On Thu, Oct 26, 2023 at 1:23= =E2=80=AFPM Vanja Bezdrob < vanj