--000000000000ec65e106018e8217 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kathryn, I do not have any idea about billing. I just put the shifts in the CC to make sure Caregivers get paid. We were not told about any commission or anything like that. -- Meera Ladani Caregiver Recruiter Office 5199542111 TheKey.ca [image: TheKey] On Fri, Jul 28, 2023 at 11:32=E2=80=AFAM Kathryn Nester wrote: > Hi Irin, > > Sorry I'm not quite understanding what bookjane is doing or asking? I > don't know much about their process or what was arranged with them. The > spreadsheet also didn't come through on my end. @Meera Ladani > Can you take a look at this? > > On Fri, Jul 28, 2023 at 10:49=E2=80=AFAM Irin Eva w= rote: > >> Hi Sumira, >> >> Thanks for your email. Pls note that, Iam not related to any booking. If >> a Caregiver gets overpaid or underpaid the HR needs to calculate and >> adjust with next booking or add in the payroll sheet. I will take care f= rom >> there. >> >> @Kathryn Nester Can you pls help with this? >> >> Thanks, >> Irin >> >> On Thu, Jul 27, 2023 at 10:29=E2=80=AFPM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Irin, >>> >>> BookJane Shifts deducts 0.5hours (unpaid) from each of their shifts. >>> Also, they charged a couple of late fee's for their invoices. >>> For April 4th shift, it states that the TM did not show to the shift, >>> and the facility should not be charged. >>> >>> Please see attached April 4th excel report and invoices based on their >>> reports. >>> >>> Thanks, >>> Sumira >>> >>> >>> >>> On Thu, Jul 27, 2023 at 12:07=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> No i believe its Irin Eva >>>> >>>> On Thu, Jul 27, 2023 at 2:35=E2=80=AFPM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> I billed based on our billing schedule. >>>>> They want the invoices to be billed based on the reports they send us= . >>>>> >>>>> Is Amrita Veena the contact for payroll? >>>>> >>>>> There's a few invoices that need be corrected. >>>>> >>>>> Thanks, >>>>> Sumira >>>>> >>>>> >>>>> >>>>> On Thu, Jul 27, 2023 at 11:14=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> @Sumira Suthesan >>>>>> >>>>>> Hi Sumira, >>>>>> >>>>>> Bookjane takes a 15% commission on all shifts so those rates >>>>>> reflected in the spreadsheets are accurate. I wasn't aware that we n= eeded >>>>>> to deduct a half hour for break times. This will need to be applied = to >>>>>> payroll as well. Can you please inform the payroll team? >>>>>> >>>>>> If the client says the CG arrived 20 minutes late then yes we will >>>>>> need to adjust it. >>>>>> >>>>>> Why are we only dealing with April invoices now? Are there many >>>>>> outstanding invoices that could have the same issues? >>>>>> >>>>>> On Thu, Jul 27, 2023 at 2:05=E2=80=AFPM Meera Ladani >>>>>> wrote: >>>>>> >>>>>>> Hi Timothy and Cheryl, >>>>>>> >>>>>>> Please help me with this. I am just putting the rates I see on >>>>>>> bookjane