--Apple-Mail=_CB3F5D90-6FEF-4B45-AF8D-BE18CFEA10D7 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hello Christina, Thank you for your message. I know this type of profession and = specifically your job is not an easy one! Nevertheless, it takes a long = page to make an analysis, as an accredited industrial auditor which is = one of the three positions I occupy at work. In general, you have tried hard to find replacements for the caregivers = who rotate quite often. Beside a few, most of them, it seems, do not = like this job and are looking for something else! There has been cases = of being late at their shift, being frequently on their mobile device, = sleeping on the job, behavioural attitude, not to show any interest in = their routine work, having no initiative to do the grocery shopping and = the list might go on! A couple of caregivers were exceptionally good but did not stay long = enough! Please understand that I or Otessa have not enough time to report every = misconduct! I have a job responsibility elsewhere and cannot spend more = hours on Mrs Hashemi=E2=80=99s affaires than my own job but it has been = the case so far! It is important to Otessa and I, that Mrs Hashemi gets the best possible = care at home. I am sorry to say that in our opinion, it did not work = out. I hasten to say that we appreciate tremendously your care and whatever = you tried to provide for Mrs Hashemi=E2=80=99s better living. I will make sure that the Visa payment be honoured until Monday June = 3rd, 2019 - However, we must meet either on Friday evening., May, 31 or = Monday 3 to finalize our paper work. May I ask you Kindly to make sure that the last Sunday night shift stays = until 9 AM Monday until the new shift starts that day? Thanks Please let me know, with warm greetings JP=20 > On May 27, 2019, at 10:51 AM, Christina Leo = wrote: >=20 > Good morning, >=20 > I am very sorry to hear this news. Is there any steps on our part that = we can take that may help change your decision? I spoke with Otessa this = morning and she mentioned that you will be trying out another agency. = May I ask what it is that they are able to provide, perhaps we can = accommodate.=20 >=20 > As for the frequent change of caregivers, do you mind giving me more = information about this issue? I feel that we have had a pretty = consistent schedule but I may have missed something. A weekly schedule = of 168 hours necessitates 5 caregivers in order to avoid overtime, = unfortunately there's no way around this issue. >=20 > As for the Visa payments, we will only pass this weeks invoice next = Monday June 3rd and it may only show up June 4th. If you can please wait = till after June 4th to put any stops on your Visa.=20 >=20 > I look forward to hearing from you,=20 >=20 > Christina=20 >=20 > On Mon, May 27, 2019 at 8:12 AM jpmoss > wrote: > To : Home Care Assistance Providers > 4464 Saint-Catherine St, Westmount, QC H3Z 1R7 > Christina Leo, Coordinato