--00000000000015ab4905da5310e6 Content-Type: multipart/alternative; boundary="00000000000015ab4705da5310e4" --00000000000015ab4705da5310e4 Content-Type: text/plain; charset="UTF-8" Hi Taneshia! This was the NY agreement. I thought that I had attached the Toronto agreement, but I did not! Please review and let me know your thoughts. Best, On Mon, Mar 14, 2022 at 10:17 AM Taneshia Persaud wrote: > Good afternoon Audra, > > > 1. In TO, there is no flat rate. We also do not do transportation > services anymore. We don't usually charge for transportation *unless* it > is prearranged prior to the SOC; and same for mileage. At the time of > presenting the caregiver to the care lead, we would let them know, *"CG > can cover 'X,' but they need assistance with the transportation costs..." *When > we charge, it's usually based on distance as well. > 2. For TO, we charge the client for the last full shift if they cancel > care less than the 24-48 hours notice. > > > Hope this helps! > > Many thanks, > > [image: logo] > > *Taneshia Persaud*, RPN, GCP General Manager - Toronto > > (416) 855-2333 ext. 281 > > Mavencare > > > This message may contain confidential health information that is > privileged and legally protected from disclosure by the Health Insurance > Portability and Accountability Act of 1996 ("HIPAA"). This information is > intended only for the use of the individual or entity named above. If you > are not the intended recipient, you are hereby notified that reading, > disseminating, disclosing, distributing, copying, acting upon or otherwise > using the information contained in this email is strictly prohibited. If > you have received this information in error, please notify the sender > immediately by replying to this email and delete or destroy the related > message. > > > On Mon, Mar 14, 2022 at 12:44 PM Audra Williams wrote: > >> Hi Pablo and Taneshia! >> >> The current Mavencare Client Agreements have some differences from TheKey >> Client Agreements. Those are listed below. Can you help me understand >> those a little more by answering the highlighted questions? >> >> 1. Section 5 Transportation Charges - Mavencare has a flat daily rate >> for CG reimbursement costs as well as a $.30/mile public transit >> reimbursement rate. What is the flat rate? >> 2. Section 13 cancellation of shifts - Mavencare has 48 hours notice >> compared to our 24 hour notice for cancellation. Do you charge for >> 48 hours if they cancel care that doesn't meet the 48 hour notice? >> >> I am hoping to have the new client agreements uploaded into Docusign no >> later than EOD, but if we have a client that needs to sign onto service , >> please use the current Client Agreement so that we are continuing with >> operations as usual. >> >> Best, >> >> -- >> Audra Williams >> Director of Business Support >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> > -- Audra Williams Director of Business Support *P