This is a multipart message in MIME format. ------=_NextPart_000_00D9_01DAA219.F089B650 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Tammi/Steve, =20 Good afternoon. Based on the below are we at a dead end here? =20 Gerard =20 From: Timothy Thomas =20 Sent: Friday, May 3, 2024 9:43 AM To: Tammi Franzese Cc: gerard.draetta@thekey.com; Steve Koyanagi Subject: Re: FW: Helen St. Pierre =20 That is disappointing.=20 =20 She did receive a weekly invoice for the services and had an opportunity = to cancel. She chose to continue using the services until we pushed for = collections.=20 =20 On Fri, May 3, 2024 at 9:14=E2=80=AFAM Tammi Franzese = > wrote: Good Morning, =20 When I reviewed the file, I noticed that Lisa replied to Gerard with a = detailed email stating why won't pay and that she would involve an = attorney if we demanded payment again. Rather than ignore her response = and send another demand, I proceeded with consulting a Canadian = collection law firm. =20 =20 I spoke with the collection firm about this. They were not hopeful about = collecting due to the lack of an agreement and Lisa's contention that = they would've used services subsidized by the government. As you may = know, Canada indeed often subsidizes in-home care. Without an agreement = they would not take this on a contingency basis, which is their = operating model. =20 Let me know if you would like me to search for a second opinion.=20 =20 Thank you, Tammi Franzese Senior Corporate Paralegal | TheKey 813.521.5269 =20 =20 =20 On Tue, Apr 23, 2024 at 4:45=E2=80=AFPM Timothy Thomas > wrote: Thanks for the update!=20 =20 On Tue, Apr 23, 2024 at 3:23=E2=80=AFPM Tammi Franzese = > wrote: Good Afternoon Everyone, =20 I apologize for the delay. To date, we have not received a response from = Lisa. To move forward I will send another formal demand to Lisa via = email and certified mail return receipt requested. Once we can show that = she has been notified of the demand at least twice we can move forward = with collections if desired. This demand will be sent out no later than = tomorrow and we'll give her 10 days to respond. =20 I researched and located a Canadian law firm and collection agency that = will handle all pre-litigation on a contingency basis. We're scheduling = a meeting to explore potential next steps.=20 =20 I'll keep you posted. =20 Thank you, =20 Tammi Franzese Senior Corporate Paralegal | TheKey 813.521.5269 =20 =20 =20 On Mon, Apr 22, 2024 at 12:43=E2=80=AFPM Steve Koyanagi = > wrote: Tammi is reviewing the file and will circle back. =20 On Mon, Apr 22, 2024 at 9:41=E2=80=AFAM Timothy Thomas > wrote: Hi Steve, =20 Did we ever receive a response on the collections letter to Helen St. = Piere? =20 Thanks =20 On Wed, Oct 4, 2023 at 3:15=E2=80=AFPM Timothy Thomas > wrote: Thanks! =20 On Wed, Oct 4, 2023 at 2:57=E2=80=AFPM Steve Koyanagi = > wrote: We=E2=80=99ve sent out the letter and are waiting on a response.=20 =20 We will keep