--000000000000b6744b0618584980 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon All, I haven't given up all hope yet. I reached out to a couple more Canadian collection firms to see if they would take this case. I should know more within a week or so. Sincerely, *Tammi Franzese* Senior Corporate Paralegal | *TheKey*813.521.5269 [image: TheKey] On Thu, May 9, 2024 at 2:05=E2=80=AFPM wrote: > Tammi/Steve, > > > > Good afternoon. Based on the below are we at a dead end here? > > > > Gerard > > > > *From:* Timothy Thomas > *Sent:* Friday, May 3, 2024 9:43 AM > *To:* Tammi Franzese > *Cc:* gerard.draetta@thekey.com; Steve Koyanagi > *Subject:* Re: FW: Helen St. Pierre > > > > That is disappointing. > > > > She did receive a weekly invoice for the services and had an opportunity > to cancel. She chose to continue using the services until we pushed for > collections. > > > > On Fri, May 3, 2024 at 9:14=E2=80=AFAM Tammi Franzese > wrote: > > Good Morning, > > > > When I reviewed the file, I noticed that Lisa replied to Gerard with a > detailed email stating why won't pay and that she would involve an attorn= ey > if we demanded payment again. Rather than ignore her response and send > another demand, I proceeded with consulting a Canadian collection law > firm. > > > > I spoke with the collection firm about this. They were not hopeful about > collecting due to the lack of an agreement and Lisa's contention that the= y > would've used services subsidized by the government. As you may know, > Canada indeed often subsidizes in-home care. Without an agreement they > would not take this on a contingency basis, which is their operating mode= l. > > > > Let me know if you would like me to search for a second opinion. > > > > Thank you, > > *Tammi Franzese* > > Senior Corporate Paralegal | > *TheKey*813.521.5269 > [image: TheKey] > > > > > > On Tue, Apr 23, 2024 at 4:45=E2=80=AFPM Timothy Thomas wr= ote: > > Thanks for the update! > > > > On Tue, Apr 23, 2024 at 3:23=E2=80=AFPM Tammi Franzese > wrote: > > Good Afternoon Everyone, > > > > I apologize for the delay. To date, we have not received a response from > Lisa. To move forward I will send another formal demand to Lisa via email > and certified mail return receipt requested. Once we can show that she ha= s > been notified of the demand at least twice we can move forward with > collections if desired. This demand will be sent out no later than tomorr= ow > and we'll give her 10 days to respond. > > > > I researched and located a Canadian law firm and collection agency that > will handle all pre-litigation on a contingency basis. We're scheduling a > meeting to explore potential next steps. > > > > I'll keep you posted. > > > > Thank you, > > > > *Tammi Franzese* > > Senior Corporate Paralegal | > *TheKey*813.521.5269 > [image: TheKey] > > > > > > On Mon, Apr 22, 2024 at 12:43=E2=80=AFPM Steve Koyanagi > wrote: > > Tammi is reviewing the file and will circle