--000000000000c38e47062f3b463d Content-Type: multipart/related; boundary="000000000000c38e46062f3b463c" --000000000000c38e46062f3b463c Content-Type: multipart/alternative; boundary="000000000000c38e46062f3b463b" --000000000000c38e46062f3b463b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It doesn't clear it up. I filtered out the non-billable client. See the Wellsky screenshots attached. Billed Hours Wellsky Tableau Target Cleveland 3,975 VNA of Ohio 1,184 Total 5,159 5038 5099 [image: image.png] [image: image.png] Steve Sudberry General Manager/Partner ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Fri, Feb 28, 2025 at 4:35=E2=80=AFPM Timothy Thomas wrot= e: > Does that clear it up Steve? > > On Fri, Feb 28, 2025 at 4:03=E2=80=AFPM Donny Deshotels donny.deshotels@thekey.com> wrote: > >> The only difference I'm aware of is where the shift has $0 revenue. Thos= e >> are not included in our dashboard hours, but you have to filter them out= of >> the Wellsky reports. Those include orientation, training, and non-billed >> services. >> >> Donny >> VP, Data and Analytics >> *225.916.9227 * >> >> >> On Fri, Feb 28, 2025 at 2:10=E2=80=AFPM Timothy Thomas w= rote: >> >>> @Donny Deshotels Could you please help us >>> understand the difference in January hours for Cleveland between Tablea= u >>> and Wellsky? >>> >>> On Fri, Feb 28, 2025 at 2:17=E2=80=AFPM Steve Sudberry >>> wrote: >>> >>>> The billed hours in Wellsky are more than the billed hours in Tableau. >>>> Wellsky billed hours met the goal, Tableau didn't. We bill from Wells= ky >>>> hours. >>>> >>>> >>>> Steve Sudberry >>>> General Manager/Partner >>>> >>>> ssudberry@thekey.com >>>> >>>> (513) 227-8521 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Fri, Feb 28, 2025 at 1:01=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> What is the technical issue? >>>>> >>>>> On Fri, Feb 28, 2025 at 12:37=E2=80=AFPM Steve Sudberry >>>>> wrote: >>>>> >>>>>> Tim, >>>>>> >>>>>> I don't fully understand the discrepancy between Tableau and Wellsky= . >>>>>> However, due to technical issues, I want Cleveland to keep their Jan= uary >>>>>> billed hours key. >>>>>> >>>>>> Thanks >>>>>> >>>>>> Steve >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> ------------------------------ >>>>>> >>>>>> >>>>>> Steve Sudberry >>>>>> General Manager/Partner >>>>>> >>>>>> ssudberry@thekey.com >>>>>> >>>>>> (513) 227-8521 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Wed, Feb 26, 2025 at 2:45=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> For couples care clients, it is standard billing practice to combin= e >>>>>>> the care and generate only one set of billable hours. Therefore, we= are >>>>>>> unable to separate these hours into two individual client records w= ith >>>>>>> duplicate hours. >>>>>>> >>>>>>> On Wed, Feb 26, 2025 at 1:04=E2=80=AFPM Julie Sminchak >>>>>> julie.sminchak@thekey.com> wrote: >>>>>>> >>>>>>>> Michael is being charged 34.00 an ho