--0000000000005141c10609b89450 Content-Type: multipart/alternative; boundary="0000000000005141c00609b8944f" --0000000000005141c00609b8944f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The amounts are refunds to her card for the overpayment. [image: image.png] *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 9, 2023 at 8:54=E2=80=AFAM John Janiga = wrote: > Hello Tim, > > The pending charges she is referencing, I believe these are the refunds > processed that were taken as Vashon states prior to his time. > > Totalling $5,500.26. > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Nov 9, 2023 at 8:50=E2=80=AFAM John Janiga wrote: > >> Hello Tim, >> >> So this is getting messy, how should we handle this? >> >> I know we are waiting for a current statement, but I think we will need >> to have Vashon confirm these pending charges Kelly is referencing for >> November 7th. >> >> Thoughts ? >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey >> wrote: >> >>> Hi Tim and John, >>> >>> Just a reminder that we need the statement for Penny Casey. A charge >>> went through on November 5th for $5392.49 and then there were a couple = of >>> =E2=80=9Cpending charges=E2=80=9D on November 7th that did not add up- = specifically one for >>> $4312.74 followed by $1187.52. >>> >>> I think your staff who are inputting payments may need more >>> support/training. They should not randomly be putting numbers in that d= o >>> not match any invoice ($1187.52). >>> >>> Please send statement asap so we can track if there were errors and >>> ensure there is enough money in the account for actual invoices. >>> >>> With thanks, >>> >>> Kelly >>> >>> >>> >>> >>> --0000000000005141c00609b8944f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The amounts are refunds to her card for the overpayment.= =C2=A0 John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com 408-647-7538=C2=A0 TheKey.com On Thu, Nov 9, 2023 at 8:54=E2=80=AFAM John Janiga < john.janiga@thekey.com > wrote: H= ello Tim, The pending charges she is referencing, I beli= eve these are the refunds processed that were taken as Vashon states prior = to his time.=C2=A0 Totalling $5,500.26.=C2=A0<