--000000000000aa6b0c0609b88af9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, The pending charges she is referencing, I believe these are the refunds processed that were taken as Vashon states prior to his time. Totalling $5,500.26. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 9, 2023 at 8:50=E2=80=AFAM John Janiga = wrote: > Hello Tim, > > So this is getting messy, how should we handle this? > > I know we are waiting for a current statement, but I think we will need t= o > have Vashon confirm these pending charges Kelly is referencing for > November 7th. > > Thoughts ? > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey > wrote: > >> Hi Tim and John, >> >> Just a reminder that we need the statement for Penny Casey. A charge wen= t >> through on November 5th for $5392.49 and then there were a couple of >> =E2=80=9Cpending charges=E2=80=9D on November 7th that did not add up- s= pecifically one for >> $4312.74 followed by $1187.52. >> >> I think your staff who are inputting payments may need more >> support/training. They should not randomly be putting numbers in that do >> not match any invoice ($1187.52). >> >> Please send statement asap so we can track if there were errors and >> ensure there is enough money in the account for actual invoices. >> >> With thanks, >> >> Kelly >> >> >> >> >> --000000000000aa6b0c0609b88af9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, The pending charges she is r= eferencing, I believe these are the refunds processed that were taken as Va= shon states prior to his time.=C2=A0 Totalling $5,= 500.26.=C2=A0 John Janiga Senior Accounts Receivable Specialis= t john.janiga@thekey.com= 408-647-7538=C2=A0 TheKey.com On Thu, Nov 9, 2023 at 8:50=E2=80=AFAM John Jani= ga < john.janiga@thekey.com = > wrote: Hello Tim, So this is getting messy, how sh= ould=C2=A0we handle this?=C2=A0 I know=C2=A0we are= waiting for a current statement, but I think we will need to have Vashon c= onfirm these pending charges Kelly is referencing=C2=A0for=C2=A0 = November 7th.=C2=A0 Thoughts ?=C2=A0 John Janiga Senior Accounts Receivable= Specialist john.janiga@th= ekey.com </b