--00000000000089cb5805e4a75f66 Content-Type: text/plain; charset="UTF-8" LOL - sorry! Yes, it will now work in Canada. Thanks for looking out, Tori! On Mon, Jul 25, 2022 at 1:51 PM Tori Porter-Martin wrote: > Hi Amy, > > Sorry, just to clarify - do you mean it will *now* work in Canada? > > Thanks, > Tori > > On Mon, Jul 25, 2022 at 4:47 PM Amy Freeman wrote: > >> Hi Tim, >> >> We have completed the coding for the Caregiver Connect app and it will >> not work in Canada. Do you have a few caregivers we can have use the app >> this week to verify everything works as expected before we make it widely >> available? >> >> Thanks, >> >> Amy >> >> On Tue, Jul 19, 2022 at 9:10 AM Timothy Thomas wrote: >> >>> Ok thanks Amy. >>> >>> On Tue, Jul 19, 2022 at 10:45 AM Amy Freeman >>> wrote: >>> >>>> Hi Tim, >>>> >>>> We ran into some issues with the ID lengths in the Canadian ClearCare >>>> that led to some significant development work. I will have an update for >>>> you by the end of the week with the test plan. >>>> >>>> Amy >>>> >>>> On Tue, Jul 19, 2022 at 7:39 AM Tori Porter-Martin >>> tori.portermartin@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Adding @Amy Freeman from the Product team here >>>>> to provide timing for the Canada launch. >>>>> >>>>> Thanks, >>>>> Tori >>>>> >>>>> On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas wrote: >>>>> >>>>>> Thank you Toni. Is there a rough timeline for Canada? >>>>>> >>>>>> On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin >>>>> tori.portermartin@thekey.com> wrote: >>>>>> >>>>>>> Dear all, >>>>>>> >>>>>>> A new version of the Caregiver Connect App has been released to the >>>>>>> Apple and Google Play app stores. All new downloads of the app from the app >>>>>>> stores will be the new version, Caregiver Connect 2.0. Existing users who >>>>>>> have auto-updates enabled on their phones have received the updated version >>>>>>> over the last few weeks while the Product team managed a phased rollout. We >>>>>>> will now focus on the remaining business-wide rollout of the app to achieve >>>>>>> the goal of full adoption and daily use. >>>>>>> >>>>>>> This week, we will be rolling out the app to the remainder of >>>>>>> existing app users (those who were using Caregiver Connect 1.0): >>>>>>> >>>>>>> - >>>>>>> >>>>>>> Tuesday, 7/19: Texting Caregivers via ClearCare to encourage >>>>>>> those without app auto-updates to visit the app stores and download the new >>>>>>> version, with follow-up messages on Thursday, 7/21 and Tuesday, 7/26 >>>>>>> >>>>>>> >>>>>>> - >>>>>>> >>>>>>> Throughout the week and next week: Holding app review/Q&A >>>>>>> sessions with office staff so anyone who wishes can familiarize themselves >>>>>>> with Caregiver Connect 2.0 and ask questions >>>>>>> >>>>>>> >>>>>>> Next week, we will begin onboarding new US locations who have not >>>>>>> yet used the app. I will email those teams directly. Please note that >>>>>>> locations who have tech-specific needs (i.e. Nebraska, Canada) will be >>>>>