--00000000000015028505e4a759c7 Content-Type: text/plain; charset="UTF-8" Hi Amy, Sorry, just to clarify - do you mean it will *now* work in Canada? Thanks, Tori On Mon, Jul 25, 2022 at 4:47 PM Amy Freeman wrote: > Hi Tim, > > We have completed the coding for the Caregiver Connect app and it will not > work in Canada. Do you have a few caregivers we can have use the app this > week to verify everything works as expected before we make it widely > available? > > Thanks, > > Amy > > On Tue, Jul 19, 2022 at 9:10 AM Timothy Thomas wrote: > >> Ok thanks Amy. >> >> On Tue, Jul 19, 2022 at 10:45 AM Amy Freeman wrote: >> >>> Hi Tim, >>> >>> We ran into some issues with the ID lengths in the Canadian ClearCare >>> that led to some significant development work. I will have an update for >>> you by the end of the week with the test plan. >>> >>> Amy >>> >>> On Tue, Jul 19, 2022 at 7:39 AM Tori Porter-Martin >> tori.portermartin@thekey.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Adding @Amy Freeman from the Product team here >>>> to provide timing for the Canada launch. >>>> >>>> Thanks, >>>> Tori >>>> >>>> On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas wrote: >>>> >>>>> Thank you Toni. Is there a rough timeline for Canada? >>>>> >>>>> On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin >>>> tori.portermartin@thekey.com> wrote: >>>>> >>>>>> Dear all, >>>>>> >>>>>> A new version of the Caregiver Connect App has been released to the >>>>>> Apple and Google Play app stores. All new downloads of the app from the app >>>>>> stores will be the new version, Caregiver Connect 2.0. Existing users who >>>>>> have auto-updates enabled on their phones have received the updated version >>>>>> over the last few weeks while the Product team managed a phased rollout. We >>>>>> will now focus on the remaining business-wide rollout of the app to achieve >>>>>> the goal of full adoption and daily use. >>>>>> >>>>>> This week, we will be rolling out the app to the remainder of >>>>>> existing app users (those who were using Caregiver Connect 1.0): >>>>>> >>>>>> - >>>>>> >>>>>> Tuesday, 7/19: Texting Caregivers via ClearCare to encourage >>>>>> those without app auto-updates to visit the app stores and download the new >>>>>> version, with follow-up messages on Thursday, 7/21 and Tuesday, 7/26 >>>>>> >>>>>> >>>>>> - >>>>>> >>>>>> Throughout the week and next week: Holding app review/Q&A >>>>>> sessions with office staff so anyone who wishes can familiarize themselves >>>>>> with Caregiver Connect 2.0 and ask questions >>>>>> >>>>>> >>>>>> Next week, we will begin onboarding new US locations who have not yet >>>>>> used the app. I will email those teams directly. Please note that locations >>>>>> who have tech-specific needs (i.e. Nebraska, Canada) will be onboarded at >>>>>> an appropriate time once the Product team has completed those features. >>>>>> >>>>>> Please let me know if you have any questions. >>>>>> >>>>>> Thanks and best, >>>>>> >>>>>> Tori >>>>>> >>>>>> -- >>>>>> *Tori Po