--0000000000003cf475061d0d3f95 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Team, The number of Caregiver responses we're seeing come across with lower scores has been on the rise, as of late. I'm reading any score ---------- Forwarded message --------- From: Medallia Feedback Date: Fri, Jul 12, 2024 at 8:00=E2=80=AFAM Subject: Daily Report: CG Survey Responses To: The link to the detail page is removed until April 20th when all anonymous caregiver surveys have expired. Email aruffin@thekey.com with any feedback, issues, or questions. View My Dashboard Division Region Caregiver Tenure Responsedate Link to Response Main Score Canada Canada 1 Year - Less Than 2 Years 7/11/24 6:51 PM Go to Response 10 Reason for CG NPS Score "The workplace offers numerous employment prospects, and the staff are pleasant to interact with." East Northeast 1 Year - Less Than 2 Years 7/11/24 7:42 AM Go to Response 10 Reason for CG NPS Score I have had wonderful experiences with the staff personally. Very understanding , professional and pleasant interactions with the office. East Southeast 2 Years - Less Than 3 Years 7/11/24 12:43 PM Go to Response 4 Reason for CG NPS Score It's a lot more the Key could do like vacation y we dont get it especially if we been with the company over a year and pay half of mileage East Ohio JV 3 Years or More 7/11/24 8:23 AM Go to Response 10 Reason for CG NPS Score I been with them for quite awhile & a great place to work ,great staff! East Midwest 3 Years or More 7/11/24 10:13 AM Go to Response 5 Reason for CG NPS Score The benefits aren=E2=80=99t enough and the company don=E2=80=99t screen the= clients. East Southeast 4 Weeks - Less Than 8 Weeks 7/11/24 9:46 AM Go to Response 4 Reason for CG NPS Score Not much work for male care givers. Lack of communication from Management to the customer as what to be expected from the Care giver. As the care giver, I am having to set boundaries that Management is supposed to establish with the customer. East Northeast 12 Weeks - Less Than 26 Weeks 7/11/24 7:32 AM Go to Response 10 Reason for CG NPS Score Benefits offered and rate pay and mileage East Northeast 26 Weeks - Less Than 1 Year 7/11/24 7:11 AM Go to Response 10 Reason for CG NPS Score Good support for their staff and very efficient in addressing any concerns. East Northeast 8 Weeks - Less Than 12 Weeks 7/11/24 12:07 PM Go to Response 3 Reason for CG NPS Score Not enough work. You sit for too long without a case. East Southeast Less Than 4 Weeks 7/11/24 7:34 AM Go to Response 0 Reason for CG NPS Score I haven=E2=80=99t heard From the key in months East Ohio JV 2 Years - Less Than 3 Years 7/11/24 9:12 AM Go to Response 10 Reason for CG NPS Score The staff is very polite helpful and respectful they work with you around your availability and scheduling if you have any questions or concerns about anything they will help you resolve the issue or if they don't know they will help finding someone who may know