--0000000000007fa3f3061d0d6f84 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have been reviewing some of these and most of these are CGs who were removed from a case or they are saying they don't get hours but are turning down cases when offered because they won't travel or won't work the hours offered. We have tons of communication in CC through either individual texts and/or text blasts with available shifts. For a lot of the CGs when a long term case ends, they refuse to take fill in work until we find them something permanent but get upset because they aren't working hence the bad scores. On Fri, Jul 12, 2024 at 9:56=E2=80=AFAM Chad Everitt wrote: > Team, > > The number of Caregiver responses we're seeing come across with lower > scores has been on the rise, as of late. I'm reading any score good number of them are noting inconsistent scheduling or not receiving > enough hours. What stands out is that many of these comments are in sites > with increasing OT. I encourage you to look into these instances to ensur= e > our CGMs are offering work to all appropriate caregivers and not reservin= g > hours for those favored. The surveys are no longer anonymous, even if > selected, so you'll find the caregiver's name in the top, left corner. My > ask is that you proactively share with me your findings so we can better > understand how we can build a better culture, taking care of those who ca= re > for our clients. That's our #1 priority because without them, we do not > have a business to grow. > > Thank you all in advance! > > > *Chad Everitt* > President- East Division & Canada > Mobile: 202.262.8318 > [image: TheKey] > > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Fri, Jul 12, 2024 at 8:00=E2=80=AFAM > Subject: Daily Report: CG Survey Responses > To: > > > The link to the detail page is removed until April 20th when all anonymou= s > caregiver surveys have expired. > > > > > Email aruffin@thekey.com with any feedback, issues, or questions. > View My Dashboard > > > Division Region Caregiver Tenure Responsedate Link to Response Main Score > > Canada > Canada > 1 Year - Less Than 2 Years > 7/11/24 6:51 PM > Go to Response > > 10 > Reason for CG NPS Score > "The workplace offers numerous employment prospects, and the staff are > pleasant to interact with." > East > Northeast > 1 Year - Less Than 2 Years > 7/11/24 7:42 AM > Go to Response > > 10 > Reason for CG NPS Score > I have had wonderful experiences with the staff personally. Very > understanding , professional and pleasant interactions with the office. > East > Southeast > 2 Years - Less Than 3 Years > 7/11/24 12:43 PM > Go to Response > > 4 > Reason for CG NPS Score > It's a lot more the Key could do like vacation y we dont get it especiall= y > if we been with the company over a year and pay half of mileage > East > Ohio JV > 3 Years or More > 7/11/24 8:23 AM > Go to Response > > 10 > Reason for CG NPS Score > I been wi