--0000000000007358d005ef43e081 Content-Type: text/plain; charset="UTF-8" Hi, Cheryl. Thanks for getting back and additional context. Yes, please drive and take action on all fronts. Thanks so much!! On Wed, Dec 7, 2022 at 12:31 PM Cheryl Cartwright wrote: > Hi Keri, > > Thank you for your email. I will speak with the team in Winnipeg about > this case. I know staffing has been an issue with finding the right fit. If > it's alright with you I will reach out to Sandra directly once I speak with > her Client Success Manager Brian. > > Have a great evening, > > Cheryl > > On Wed, Dec 7, 2022 at 1:50 PM Keri Thrush wrote: > >> Hi, Cheryl, >> >> Passing off the detractor below. Thanks so much! >> >> On Tue, Dec 6, 2022 at 9:34 PM Medallia wrote: >> >>> Client Name: Joyce Thompson >>> >>> CC ID: 1000000000042869 >>> >>> Primary Contact: Sandra Pratt >>> >>> PC Contact Info: sancam10@shaw.ca / +2048074591 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Winnipeg >>> >>> Tenure: 4 Weeks - Less Than 8 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: Cheetah >>> >>> Survey: Relationship 1 >>> >>> Main Score: 5 >>> >>> Comments: She is working out well. Auntie likes her. It took a bit to >>> find someone who would fit with auntie. Most workers were not knowledgeable >>> enough. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=169508 >>> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > -- Keri Thrush Director of Service Quality * Please note my email has changed: * kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com [image: TheKey] --0000000000007358d005ef43e081 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl. Thanks for getting back and additional context. Yes, please drive and= take action on all fronts.=C2=A0 Thanks so much!!=C2=A0 On Wed, Dec 7, 2022 at 12:31 PM Cheryl= Cartwright < ccartwright@theke= y.com > wrote: Hi Keri, Thank you for your email. I will speak with=C2=A0the team = in Winnipeg about this case. I know staffing has been an issue with finding= the right fit. If it's alright with you I will reach out to Sandra dir= ectly once I speak with her Client Success Manager Brian. Have a great evening, Cheryl On Wed, = Dec 7, 2022 at 1:50 PM Keri Thrush < kthrush@thekey.com > wrote: Hi, Cheryl, Passing off the detrac= tor below. Thanks so much! On Tue, Dec 6, 2022 at 9:34 PM Medallia <= ; noreply@app.= medallia.com > wrote: Client Name: Joyce= Thompson CC ID: 1000000000042869 Primary Contact: Sandra Pratt= PC Contact Info: sancam10@shaw.ca / +2048074591 Survey