--00000000000063fe38060bee06b2 Content-Type: multipart/alternative; boundary="00000000000063fe36060bee06b1" --00000000000063fe36060bee06b1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Laszlo, Originator name is Praire Seniors at home Inc and the Originator ID is 8697039570. Complete transaction details below. [image: image.png] Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Dec 7, 2023 at 8:28=E2=80=AFAM Laszlo Kovacs wrote: > Lito, > > > > Confirming I have direct access and should be able to pull you what is > needed. > > > > Thanks, > > > > *From:* Timothy Thomas > *Sent:* Thursday, December 7, 2023 8:57 AM > *To:* Chuck Terlesky ; Laszlo Kovacs laszlo.kovacs@thekey.com> > *Cc:* Lito Delapena ; Brian Fialko brian.fialko@thekey.com> > *Subject:* Re: My Sincere Condolences > > > > Lito, Dennis provided those credentials to @Laszlo Kovacs > team. They should have access to the Winnipeg > account. Please connect with him. > > > > On Thu, Dec 7, 2023 at 9:47=E2=80=AFAM Chuck Terlesky > wrote: > > Hi Lito, > > > > I don't have access to the Winnipeg bank accounts to confirm. Dennis Fanc= y > has access, and he should be able to confirm the amounts for you. > > > > Regards, > > Chuck > > > > On Wed, Dec 6, 2023 at 4:30=E2=80=AFPM Lito Delapena > wrote: > > HI All, > > > I spoke with Harry and we are expected to connect over the phone again > tomorrow morning. Vashon who manages payments for Winnipeg is still out o= n > PTO this week and will not return until monday, @Chuck Terlesky > are you familiar with the system that is used to > charge the Winnipeg clients? Vashons coverage provided me the screenshot > below but I would prefer to research a bit more to confirm that the funds > actually cleared our account. The 2 Statements Harry provided from his TD > bank do not reflect this charge as all. > > > > > > > *Lito Delapena * > > Help Desk Manager > > *Please note my email has changed: * > > lito.delapena@thekey.com > > > 619-722-8561 Ext. 190013 > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Wed, Dec 6, 2023 at 1:36=E2=80=AFPM Timothy Thomas wro= te: > > Yes please go ahead. Thanks Lito. > > > > On Wed, Dec 6, 2023 at 3:46=E2=80=AFPM Lito Delapena > wrote: > > Hi Tim and Brian, > > > > Thank you so much for bringing this to my attention, we truly apologize > for the delay in response to Harry's emails regarding client Jane DeLeeuw= . > We found that the Fresh Desk Ticket inquiry has been assigned to Payment > application team for review of the missing payment which would explain wh= y > the notifications were not coming through Cathy. Would you be okay with m= e > calling Harry directly to provide him updates regarding his inquiry? > > Thank you, > > > > > > > > *Lito Delapena * > > Help Desk Manager > > *Please note my email has changed: * > > lito.delapena@