--0000000000003ee68d060bedf5eb Content-Type: multipart/alternative; boundary="0000000000003ee68b060bedf5ea" --0000000000003ee68b060bedf5ea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Lito, Confirming I have direct access and should be able to pull you what is needed. Thanks, *From:* Timothy Thomas *Sent:* Thursday, December 7, 2023 8:57 AM *To:* Chuck Terlesky ; Laszlo Kovacs *Cc:* Lito Delapena ; Brian Fialko *Subject:* Re: My Sincere Condolences Lito, Dennis provided those credentials to @Laszlo Kovacs team. They should have access to the Winnipeg account. Please connect with him. On Thu, Dec 7, 2023 at 9:47=E2=80=AFAM Chuck Terlesky wrote: Hi Lito, I don't have access to the Winnipeg bank accounts to confirm. Dennis Fancy has access, and he should be able to confirm the amounts for you. Regards, Chuck On Wed, Dec 6, 2023 at 4:30=E2=80=AFPM Lito Delapena wrote: HI All, I spoke with Harry and we are expected to connect over the phone again tomorrow morning. Vashon who manages payments for Winnipeg is still out on PTO this week and will not return until monday, @Chuck Terlesky are you familiar with the system that is used to charge the Winnipeg clients? Vashons coverage provided me the screenshot below but I would prefer to research a bit more to confirm that the funds actually cleared our account. The 2 Statements Harry provided from his TD bank do not reflect this charge as all. *Lito Delapena * Help Desk Manager *Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 *TheKey.com * [image: Image removed by sender. TheKey] On Wed, Dec 6, 2023 at 1:36=E2=80=AFPM Timothy Thomas wrote= : Yes please go ahead. Thanks Lito. On Wed, Dec 6, 2023 at 3:46=E2=80=AFPM Lito Delapena wrote: Hi Tim and Brian, Thank you so much for bringing this to my attention, we truly apologize for the delay in response to Harry's emails regarding client Jane DeLeeuw. We found that the Fresh Desk Ticket inquiry has been assigned to Payment application team for review of the missing payment which would explain why the notifications were not coming through Cathy. Would you be okay with me calling Harry directly to provide him updates regarding his inquiry? Thank you, *Lito Delapena * Help Desk Manager *Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 *TheKey.com * [image: Image removed by sender. TheKey] On Wed, Dec 6, 2023 at 11:19=E2=80=AFAM Timothy Thomas wrot= e: Hi Lito, Could you take a look at the thread below and provide me with an update ASAP. Client claims that Cathy has stopped responding to him. Thanks Tim ---------- Forwarded message --------- From: *Brian Boxall* Date: Wed, Dec 6, 2023 at 1:34=E2=80=AFPM Subject: Re: My Sincere Condolences To: Harry De Leeuw , Chuck Terlesky Hi Harry, I'm so disappointed in the challenges you have had to work through with the billing team. With that department out of my local office,I have no immediate solution to provide