----==_mimepart_6688505374ce7_2323fdfd391d1e037995fb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl and Cathy, Could you share the email address that is sen= ding these notifications to Shellie? We're trying to track the source of = this issue. Thanks,=C2=A0 Luis Mart=C3=ADnez = = On Fri, 5 Jul at 3:39 PM , CherylCartwright wrote: It really looks like Cathy's name is associa= ted with Shellie's email address and that Shellie does not have her own p= rofile. Can you please look at Cathy's profile and verify the email addre= ss attached to it. And please check to see if Shellie Lim is registered a= s a Salesforce user. = Cheryl=C2=A0 = = = = On Fri, Jul 5, 2024 at 4:12=E2=80=AFPM Cathy Gerth w= rote: = = = See Below - This was sent to Shellie - but not to me = = = = = = = = = = = = = = = = = = = = = = = = = 18=C2=A0of=C2=A018 = = = = = = = = = = Print all = = In new window = = = = Fwd: An Assessment with has been scheduled = = Inbox = Search for all messages with label Inbox = = Remove label Inbox from this conversation = = = = = = = = = = = = = Shellie Lim=C2=A0 = = Thu, Jun 13, 9:47=E2=80=AFAM = = = = = = = = to=C2=A0me = = = = = = = = = = = = = = = = = = = ---------- Forwarded message --------- From:=C2=A0Cheryl Cartwright=C2=A0= Date: Thu, Jun 13, 2024 at 7:18=E2=80=AFAM Subje= ct: An Assessment with has been scheduled To:=C2=A0weblead@thekey.com=C2=A0= = = Hello Cathy Gerth, An assessment for Claire Gray Claire Gray has been s= cheduled for you on 6/14/2024, 12:45 PM. Please click on the link below f= or more details on the assessment. https://homecareassistance.my.salesfor= ce.com/006UH00000A1xgEYAR"> Claire Gray Claire Gray = = = = = = = = = = = = = = = = = = = = = = = = Cathy Gerth = = = Client Success Manager=C2=A0 Direct: 778-403-6148 = Office:=C2=A0778-279-3634 = = Email:=C2=A0cgerth@thekey.com = = = = = = = = = = = = = = = = On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek wrote: = = = = = Hi Cheryl,=C2=A0 = = Can you send me the link that you expected to notify these individuals? = Also, did Shellie have a Salesforce license or just this account=C2=A0htt= ps://homecareassistance.lightning.force.com/lightning/r/Account/001UH0000= 0ATEl2YAH/view=C2=A0? = = = Thanks,=C2=A0 = Renee = = = = = = = On Thu, 4 Jul at 2:50 PM , CherylCartwright wrote: Hi again, = Further to my email earlier today, Shellie Lim seems to have disappeared= from Salesforce and Cathy Gerth is now no longer receiving any notificat= ions. Is it because=C2=A0you are working on it? = = Please advise, = = Cheryl=C2=A0 = = = = On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support wrote: = = = Hi CherylCartwright, Thank you for submitting a request to the Salesfor= ce Support team. Your request has the ticket ID 857389. Please use this t= icket ID for any communication regarding this request. The Salesforce Sup= port team will keep you updated on the progress to resolving your ticket.= Thank you. ----==_mimepart_668850537