--000000000000e537e7061c85bdbb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The emails are coming from Salesforce! Like when you assign something to someone in SF it sends that person a notification. But on this case Cathy= =E2=80=99s notifications are going to Shellie. On Fri, Jul 5, 2024 at 4:58=E2=80=AFPM Luis Martinez Gonzalez wrote: > Hi Cheryl and Cathy, > > > Could you share the email address that is sending these notifications to > Shellie? We're trying to track the source of this issue. > > > Thanks, > Luis Mart=C3=ADnez > > > On Fri, 5 Jul at 3:39 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > It really looks like Cathy's name is associated with Shellie's email > address and that Shellie does not have her own profile. Can you please lo= ok > at Cathy's profile and verify the email address attached to it. And pleas= e > check to see if Shellie Lim is registered as a Salesforce user. > > Cheryl > > On Fri, Jul 5, 2024 at 4:12=E2=80=AFPM Cathy Gerth wr= ote: > >> See Below - This was sent to Shellie - but not to me >> >> >> 18 of 18 >> Print all >> In new window >> Fwd: An Assessment with has been scheduled >> Inbox >> Search for all messages with label Inbox >> Remove label Inbox from this conversation >> Shellie Lim >> Thu, Jun 13, 9:47=E2=80=AFAM >> to me >> >> >> ---------- Forwarded message --------- >> From: Cheryl Cartwright >> Date: Thu, Jun 13, 2024 at 7:18=E2=80=AFAM >> Subject: An Assessment with has been scheduled >> To: weblead@thekey.com >> >> >> Hello Cathy Gerth, >> An assessment for Claire Gray Claire Gray has been scheduled for you on >> 6/14/2024, 12:45 PM. Please click on the link below for more details on = the >> assessment. >> https://homecareassistance.my.salesforce.com/006UH00000A1xgEYAR"> Claire >> Gray Claire Gray >> >> >> >> >> >> >> *Cathy Gerth* >> *Client Success Manager * >> *Direct: 778-403-6148* >> *Office:* 778-279-3634 >> Email: cgerth@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Fri, Jul 5, 2024 at 6:14=E2=80=AFAM Renee Drobek > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi Cheryl, >>> >>> Can you send me the link that you expected to notify these individuals? >>> Also, did Shellie have a Salesforce license or just this account >>> https://homecareassistance.lightning.force.com/lightning/r/Account/001U= H00000ATEl2YAH/view >>> ? >>> >>> >>> Thanks, >>> Renee >>> >>> >>> >>> On Thu, 4 Jul at 2:50 PM , CherylCartwright >> ccartwright@homecareassistance.com> wrote: >>> Hi again, >>> >>> Further to my email earlier today, Shellie Lim seems to have disappeare= d >>> from Salesforce and Cathy Gerth is now no longer receiving any >>> notifications. Is it because you are working on it? >>> >>> Please advise, >>> >>> Cheryl >>> >>> On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support >> salesforcesupport@homecareassistance.com> wrote: >>> >>>> Hi CherylCartwright, Thank you for submitting a request to the >>>> Salesforc