--0000000000008a18ad061f04ec1d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable https://docs.google.com/spreadsheets/d/1Ice21zrbk2dQaUMICi35nQXev5Eed8uWpvt= Mu81uxG4/edit?gid=3D855924583#gid=3D855924583 On Tue, Aug 6, 2024 at 9:00=E2=80=AFAM Timothy Thomas wrote= : > Mark, can you please share the updated holiday tracker with Christopher > Hayes. > > On Mon, Aug 5, 2024 at 2:37=E2=80=AFPM Mark Warner wrote: > >> I have it for 2024, Tim. It appears we missed 8/5 for Calgary. Again, >> that has been corrected. >> >> On Mon, Aug 5, 2024 at 1:35=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Hi, >>> >>> I had built this schedule for 2023 holidays so it needs to be updated >>> for 2024. It has all the holidays listed per office. >>> >>> I'm off today but I can look at it this week. >>> >>> On Mon, Aug 5, 2024 at 1:50=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> It looks like Calgary Heritage Day (today) may have been missed. This >>>> has been corrected. I also show today is BC Day / Civic Day for Vanco= uver >>>> and Ontario. >>>> >>>> On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe >>>> wrote: >>>> >>>>> @TheKey IT Support please assign to Mark >>>>> Warner. >>>>> >>>>> @Mark Warner apparently today is a holiday >>>>> for Calgary but I'm not seeing it on their 8x8 holiday routing. Also= I'm >>>>> not sure their open hours AA holiday routing is set correctly to come= to >>>>> the call center. >>>>> >>>>> @Timothy Thomas could you provide a list of all >>>>> recognized/observed holidays for each Canada office, there seem to be= a few >>>>> missing. >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> >>>>> * Head of Contact Center* >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Canada Division | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000008a18ad061f04ec1d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable = https://docs.google.com/spreadsheets/d/1Ice21zrbk2dQaUMICi35nQXev5Eed8uWpvt= Mu81uxG4/edit?gid=3D855924583#gid=3D855924583 On Tue, Aug 6, 2024 = at 9:00=E2=80=AFAM Timothy Thomas < tt@t= hekey.com > wrote: Mark, can you please share the updated holiday = tracker with Christopher Hayes. On Mon, Aug 5, 2024 at 2:37=E2=80=AFPM M= ark Warner < = mark.warner@thekey.com > wrote: I have it for 2024, Tim.=C2=A0 It ap= pears we missed 8/5 for Calgary.=C2=A0 Again, that has been corrected.=C2= =A0=C2=A0 On Mon, Aug 5, 2024 at 1:35=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: H= i,=C2=A0 I had built this schedule for 2023 holidays so = it needs to be updated for 2024. It has all the holidays listed=C2=A0per of= fice. I'm off today but I can look at it this = week. On Mon, Aug 5, 2024 at 1:50=E2=80=AFPM Mark Warner < ma