--000000000000ed8810061f04efbb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank You Mark! On Tue, Aug 6, 2024 at 9:51=E2=80=AFAM Mark Warner = wrote: > > https://docs.google.com/spreadsheets/d/1Ice21zrbk2dQaUMICi35nQXev5Eed8uWp= vtMu81uxG4/edit?gid=3D855924583#gid=3D855924583 > > On Tue, Aug 6, 2024 at 9:00=E2=80=AFAM Timothy Thomas wro= te: > >> Mark, can you please share the updated holiday tracker with Christopher >> Hayes. >> >> On Mon, Aug 5, 2024 at 2:37=E2=80=AFPM Mark Warner >> wrote: >> >>> I have it for 2024, Tim. It appears we missed 8/5 for Calgary. Again, >>> that has been corrected. >>> >>> On Mon, Aug 5, 2024 at 1:35=E2=80=AFPM Timothy Thomas w= rote: >>> >>>> Hi, >>>> >>>> I had built this schedule for 2023 holidays so it needs to be updated >>>> for 2024. It has all the holidays listed per office. >>>> >>>> I'm off today but I can look at it this week. >>>> >>>> On Mon, Aug 5, 2024 at 1:50=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> It looks like Calgary Heritage Day (today) may have been missed. Thi= s >>>>> has been corrected. I also show today is BC Day / Civic Day for Vanc= ouver >>>>> and Ontario. >>>>> >>>>> On Mon, Aug 5, 2024 at 12:44=E2=80=AFPM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> @TheKey IT Support please assign to Mark >>>>>> Warner. >>>>>> >>>>>> @Mark Warner apparently today is a holiday >>>>>> for Calgary but I'm not seeing it on their 8x8 holiday routing. Als= o I'm >>>>>> not sure their open hours AA holiday routing is set correctly to com= e to >>>>>> the call center. >>>>>> >>>>>> @Timothy Thomas could you provide a list of all >>>>>> recognized/observed holidays for each Canada office, there seem to b= e a few >>>>>> missing. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> >>>>>> * Head of Contact Center* >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>> >>>> >>>> -- >>>> >>>> *Tim Thomas* >>>> Head of Canada Division | *TheKey* >>>> Mobile: 514.591.9387 >>>> [image: TheKey] >>>> >>> >> >> -- >> >> *Tim Thomas* >> Head of Canada Division | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --=20 *D'Juan "Chris" Hayes* Supervisor, Client Support *djuan.hayes@thekey.com * 813-771-3023 (m) TheKey.com [image: TheKey] --000000000000ed8810061f04efbb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank You Mark! On Tue, Aug 6, 2024 at 9:51=E2=80=AFAM Mark= Warner < mark.warner@thekey.co= m > wrote: https://docs.google.com/spreadsheets/d/1Ice21zrbk2dQaUMI= Ci35nQXev5Eed8uWpvtMu81uxG4/edit?gid=3D855924583#gid=3D855924583 On = Tue, Aug 6, 2024 at 9:00=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Mark, can you = please share the updated holiday tracker with Christopher Hayes. On Mon,= Aug 5, 2024 at 2:37=E2=80=AFPM Mark Warner < mark.warner@thekey.com > wrote: I h= ave it for 2024, Tim.=C2=A0 It appears we missed 8/5 for Calgar