--000000000000d17fef0635be363d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, appreciate your assistance regarding this matter Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Thu, May 22, 2025 at 8:57=E2=80=AFAM Diane Mockenhaupt wrote: > I will let you know when I receive it and then I will be happy to provide > it over the phone. > > Thanks, > Diane > > On Thu, May 22, 2025 at 10:54=E2=80=AFAM Lito Delapena > wrote: > >> HI Diane, >> >> That would be great, i can take down the inforamtion from you directly. >> To ensure we are PCI compliant can i give you a call to collect the paym= ent >> information and i can enter it directly into our Versapay portal? >> >> Thank you, >> >> Lito Delapena >> Customer Contact and Collections Manager | TheKey >> Phone:866-226-1702 >> >> >> >> >> On Thu, 22 May at 11:37 AM , Diane Mockenhaupt >> wrote: >> Hi Lito, >> >> I contacted Mary's GCM yesterday. She explained, due to Mary's condition= , >> she is reporting her credit cards missing and having them cancelled. >> Charlotte Bishop is the GCM and she said Miles gave her a new Credit Car= d >> and that she has permission to share with us to see if we can get a >> payment. Can I provide you with that information or do you need it to c= ome >> through Miles? >> >> All the Best, >> Diane >> >> On Thu, May 15, 2025 at 5:36=E2=80=AFPM Lito Delapena >> wrote: >> >>> HI Diane, >>> >>> From what i can see the payment is declining while attempting to add it >>> to Versapay to activate autopay. In the past we have seen similar decl= ines >>> due to information being incorrect, Fraud alerts being active on the >>> account or incorrect Zip codes. >>> >>> Noticed this client has a power of attorney, is it likely that the >>> billing address is tied to this POA vs Mary Adams home address? >>> >>> >>> >>> >>> Lito Delapena >>> Customer Contact and Collections Manager | TheKey >>> Phone:866-226-1702 >>> >>> >>> >>> >>> On Thu, 15 May at 5:39 PM , Diane Mockenhaupt >>> wrote: >>> Does that mean the card number is not valid? Is that why you are unable >>> to add the payment method? >>> >>> Thank you, >>> Diane >>> >>> On Thu, May 15, 2025 at 4:35=E2=80=AFPM Erea=E2=80=99unah Thomas >> clientservice@thekey.com> wrote: >>> >>>> Good Day! >>>> >>>> I'm unable to add payment method on file. >>>> >>>> Kind Regards, >>>> >>>> *Ereaunah Thomas * >>>> *Email: *ltci@thekey.com >>>> *PH:* 855-205-8007 >>>> *Fax:* 813-693-5625 >>>> >>>> >>> >> 1102027:611100 >> > --000000000000d17fef0635be363d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good, appreciate your assistance=C2=A0regardin= g this matter Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 </d