--00000000000005bb160635bb8beb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will let you know when I receive it and then I will be happy to provide it over the phone. Thanks, Diane On Thu, May 22, 2025 at 10:54=E2=80=AFAM Lito Delapena wrote: > HI Diane, > > That would be great, i can take down the inforamtion from you directly. T= o > ensure we are PCI compliant can i give you a call to collect the payment > information and i can enter it directly into our Versapay portal? > > Thank you, > > Lito Delapena > Customer Contact and Collections Manager | TheKey > Phone:866-226-1702 > > > > > On Thu, 22 May at 11:37 AM , Diane Mockenhaupt > wrote: > Hi Lito, > > I contacted Mary's GCM yesterday. She explained, due to Mary's condition, > she is reporting her credit cards missing and having them cancelled. > Charlotte Bishop is the GCM and she said Miles gave her a new Credit Card > and that she has permission to share with us to see if we can get a > payment. Can I provide you with that information or do you need it to co= me > through Miles? > > All the Best, > Diane > > On Thu, May 15, 2025 at 5:36=E2=80=AFPM Lito Delapena > wrote: > >> HI Diane, >> >> From what i can see the payment is declining while attempting to add it >> to Versapay to activate autopay. In the past we have seen similar decli= nes >> due to information being incorrect, Fraud alerts being active on the >> account or incorrect Zip codes. >> >> Noticed this client has a power of attorney, is it likely that the >> billing address is tied to this POA vs Mary Adams home address? >> >> >> >> >> Lito Delapena >> Customer Contact and Collections Manager | TheKey >> Phone:866-226-1702 >> >> >> >> >> On Thu, 15 May at 5:39 PM , Diane Mockenhaupt >> wrote: >> Does that mean the card number is not valid? Is that why you are unable >> to add the payment method? >> >> Thank you, >> Diane >> >> On Thu, May 15, 2025 at 4:35=E2=80=AFPM Erea=E2=80=99unah Thomas > clientservice@thekey.com> wrote: >> >>> Good Day! >>> >>> I'm unable to add payment method on file. >>> >>> Kind Regards, >>> >>> *Ereaunah Thomas * >>> *Email: *ltci@thekey.com >>> *PH:* 855-205-8007 >>> *Fax:* 813-693-5625 >>> >>> >> > 1102027:611100 > --00000000000005bb160635bb8beb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will let you know when I receive it and then I will be h= appy to provide it over the phone. Thanks, Dia= ne On Thu, May 22, 2025 at 10:54=E2=80=AFAM Lito= Delapena < clientservice@the= key.com > wrote: HI Diane, That would be great, i can take down the inforamtion from you directly.= To ensure we are PCI compliant can i give you a call to collect the paymen= t information and i can enter it directly into our Versapay portal? = Thank you, Lito Delapena Customer Contact and Collections Man= ager |=C2=A0 TheK= ey Phone:866-226-1702 <div dir=3D"ltr" style=3D"color:rgb(34,34,34);font-family:Arial,Helvetic