--000000000000d2fd1c0620741d17 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello! All ring group adjustments are completed. *Micah Jakoblich* does not have an 8x8 account. Please provide the desired area code for his 8x8 phone number and the office/location to which he will be associated. Assuming I understood Tim's update to his staff, the changes to REMOVE the call center from the Open Hours forward path will not occur until 9/3/2024. Please let me know if I have misunderstood that. Also, I would like to confirm one last time how the configuration should end up in the end. Please see below: *Open Hours* Option 1 (New Clients / Intakes): Routes directly to InContact Intake Manager Option 2 (Existing Clients): Routes to local ring group and goes to ring group voicemail Option 3 (Caregivers): Routes to local ring group and goes to ring group voicemail Option 4 (Employment verification): Remains the same (routes to Payroll dept) Option 5 (All Others): Routes to local ring group and goes to ring group voicemail Option 9 (Repeat Menu): Remains the same *Closed Hours* Routing remains the same - All Options (except option 4) route to InContact / Call Center Thanks! On Fri, Aug 23, 2024 at 11:26=E2=80=AFAM Mark Warner wrote: > I neglected to list our options. > > The "standard" for TheKey's ring groups is to present the ring group name > and caller number. Unfortunately, the options do not allow us to display > customer number and then ring group name. The ring group name is present= ed > first as it is possible for users to be members of multiple ring groups a= nd > having the ring group name presented first might be of value in how the > user answers the call by knowing what ring group (area/region) with which > the call is associated. If caller ID info is what's most important and t= he > ring group names are of relatively little value, we can display the > caller's name and number instead. Do keep in mind, we can only pass on t= he > callerID info provided to us by the caller's carrier service. > > Please let me know if you have any other questions. Thanks! > > On Fri, Aug 23, 2024 at 10:49=E2=80=AFAM Mark Warner > wrote: > >> Hi everyone! Below are all the ring group labels associated with the >> Midwest-Great Lakes On-Call groups to which Kendra is referring. Please >> review and propose a labeling scheme that might work better for you. If= we >> can accommodate those changes, we certainly will. If not, we can discus= s >> and come up with a solution. Thanks! >> >> Great Lakes Client Success Mgr - On-Call - Great Lakes >> Great Lakes CG Ambassador - On-Call - Great Lakes >> Kansas City New Client - AfterHrs >> Columbus New Client - AfterHrs >> St. Louis New Client - AfterHrs >> Milwaukee New Client - After Hrs - Great Lakes >> Michigan New Client - AfterHrs - Great Lakes >> Chicago New Clients - AfterHrs - Great Lakes >> >> On Fri, Aug 23, 2024 at 9:37=E2=80=AFAM Timothy Thomas w= rote: >> >>> @Mark Warner