--Apple-Mail=_40EB12FB-1989-4594-B71F-2B65662DE425 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Joey, Unfortunately, no, when we sent the letters in October.=20 But we started bcc=E2=80=99ing ourselves ( = "client-notification@thekey.com = =E2=80=9D) after November 2024 = for every letter we sent to the client.=20 The only confirmation we have is from the logs. These logs are from our = email vendor (Mailgun), from where we send emails in bulk. Thanks, Umesh > On Jan 8, 2025, at 1:52=E2=80=AFPM, Joey Taylor = wrote: >=20 > Good Afternoon Umesh, >=20 > The client is disputing receiving an email. Is there proof that we can = forward them of the sent copy? >=20 > On Wed, Jan 8, 2025 at 4:43=E2=80=AFPM Umesh Shah > wrote: >> Hi Team, >>=20 >> Here is the data I have for these two clients. >>=20 >> We did a rate change in October 2024 and sent emails. >>=20 >> Canada Montreal QC 21-Oct-24 Richard Ajami = nadjaajami@icloud.com Y Joey = Taylor General Manager joey.taylor@thekey.com = (514) 907-5065 hourly $40.00=20 >> Canada Montreal QC 21-Oct-24 Margaret Sparks = Caron ehcaron@sympatico.ca Y = Joey Taylor General Manager joey.taylor@thekey.com = (514) 907-5065 hourly $39.00=20 >>=20 >>=20 >> For the Client Richard Ajami, we were able to deliver the email = successfully. >> ID >>=20 >> sender >>=20 >> recipient >>=20 >> event >>=20 >> message >>=20 >> timestamp >>=20 >> k4UbHsrTp24i2jENbkByw=09 >> noreply@notices.thekey.com =09 >> nadjaajami@icloud.com =09 >> delivered >> OK >> 2024-09-17 02:08:09.171000 UTC >>=20 >> Letter content - = https://drive.google.com/file/d/1KBfP8KspFfgnUr8jSnnO0hc0rXz0I1gj/view?usp= =3Ddrive_link=20 >>=20 >>=20 >> For the Client Margaret Sparks, we were able to deliver the email = successfully. >> id >>=20 >> sender >>=20 >> recipient >>=20 >> event >>=20 >> message >>=20 >> timestamp >>=20 >> J1cnf6KIQV6duYiFWaaLJw >> noreply@notices.thekey.com =09 >> ehcaron@sympatico.ca =09 >> delivered >> OK >> 2024-09-17 02:08:08.073000 UTC >>=20 >> Letter Content - = https://drive.google.com/file/d/1Q56GMEVqLJa24Q9yjvxVNzeF33B9fuXW/view?usp= =3Ddrive_link=20 >>=20 >>=20 >> Thanks, >> Umesh >>=20 >>> On Jan 8, 2025, at 12:54=E2=80=AFPM, Audra Williams = > wrote: >>>=20 >>> @Umesh Shah can you help present the proof = that this was sent? >>>=20 >>> Thanks! >>>=20 >>> On Wed, Jan 8, 2025 at 12:19=E2=80=AFPM Joey Taylor = > wrote: >>>> Good Afternoon, >>>>=20 >>>> Any news/update here?=20 >>>>=20 >>>> On Tue, Jan 7, 2025 at 9:21=E2=80=AFAM Joey Taylor = > wrote: >>>>> To be clear, the client is Margaret Sparks Caron (not Richard = Ajami).=20 >>>>>=20 >>>>> Thanks!=20 >>>>>=20 >>>>> On Tue, Jan 7, 2025 at 9:01=E2=80=AFAM Timothy Thomas = > wrote: >>>>>> @Audra Williams This client is = contesting that they received the increase letter. Do we have proof of = an email / letter being sent like we did with Pandadoc?=20 >>>>>>=20 >>>>>> On Mon, Nov 4, 2024 at 4:36=E2=80=AFPM Timothy Thomas = > wrote: >>>>