--000000000000f4ac6b062b38e274 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Umesh, The client is disputing receiving an email. Is there proof that we can forward them of the sent copy? On Wed, Jan 8, 2025 at 4:43=E2=80=AFPM Umesh Shah wrote: > Hi Team, > > Here is the data I have for these two clients. > > We did a rate change in October 2024 and sent emails. > > Canada Montreal QC 21-Oct-24 Richard Ajami nadjaajami@icloud.com Y Joey > Taylor General Manager joey.taylor@thekey.com (514) 907-5065 hourly > $40.00 > Canada Montreal QC 21-Oct-24 Margaret Sparks Caron ehcaron@sympatico.ca Y= Joey > Taylor General Manager joey.taylor@thekey.com (514) 907-5065 hourly > $39.00 > > > For the Client Richard Ajami, we were able to deliver the email > successfully. > ID > sender > recipient > event > message > timestamp > k4UbHsrTp24i2jENbkByw > noreply@notices.thekey.com > *nadjaajami@icloud.com * > *delivered* > OK > *2024-09-17 02:08:09.171000 UTC* > > Letter content - > https://drive.google.com/file/d/1KBfP8KspFfgnUr8jSnnO0hc0rXz0I1gj/view?us= p=3Ddrive_link > > > > For the Client Margaret Sparks, we were able to deliver the email > successfully. > id > sender > recipient > event > message > timestamp > J1cnf6KIQV6duYiFWaaLJw > noreply@notices.thekey.com > *ehcaron@sympatico.ca * > *delivered* > OK > *2024-09-17 02:08:08.073000 UTC* > > Letter Content - > https://drive.google.com/file/d/1Q56GMEVqLJa24Q9yjvxVNzeF33B9fuXW/view?us= p=3Ddrive_link > > > > Thanks, > Umesh > > On Jan 8, 2025, at 12:54=E2=80=AFPM, Audra Williams w= rote: > > @Umesh Shah can you help present the proof that this > was sent? > > Thanks! > > On Wed, Jan 8, 2025 at 12:19=E2=80=AFPM Joey Taylor > wrote: > >> Good Afternoon, >> >> Any news/update here? >> >> On Tue, Jan 7, 2025 at 9:21=E2=80=AFAM Joey Taylor >> wrote: >> >>> To be clear, the client is Margaret Sparks Caron (not Richard Ajami). >>> >>> Thanks! >>> >>> On Tue, Jan 7, 2025 at 9:01=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> @Audra Williams This client is contesting that >>>> they received the increase letter. Do we have proof of an email / lett= er >>>> being sent like we did with Pandadoc? >>>> >>>> On Mon, Nov 4, 2024 at 4:36=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Here's the October letter. >>>>> >>>>> On Mon, Nov 4, 2024 at 4:08=E2=80=AFPM Joey Taylor >>>>> wrote: >>>>> >>>>>> Was she ona list for October to be switched in November? >>>>>> @Maria Licoudis Can you call her and see why >>>>>> she thinks this? We did want to raise her >>>>>> >>>>>> On Mon, Nov 4, 2024 at 3:56=E2=80=AFPM Timothy Thomas wrote: >>>>>> >>>>>>> She's not on the list for November. >>>>>>> >>>>>>> On Mon, Nov 4, 2024 at 3:33=E2=80=AFPM Joey Taylor >>>>>>> wrote: >>>>>>> >>>>>>>> Good Afternoon, >>>>>>>> >>>>>>>> Got a strange email from the clients daughter saying she was not >>>>>>>> invoiced $40 an hour but her rate is $38.00. Was this client sent = an >>>>>>>> increase letter?? >