--000000000000d661b605f7e1fc3b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sumira just called the customer right now , thank you @Sumira Suthesan @Vincenzo Nesparoli Can you please email the client all paid invoices. thank you, On Mon, Mar 27, 2023 at 9:37=E2=80=AFAM Ali Malik wr= ote: > Hey Joey, > > I don't believe we got this request before? I will need to check my email= s. > > I am confused as to what the customer is wanting . > > @Maria Licoudis Do you have any insight in regards > to this? > > @Vincenzo Nesparoli Please call the > customer and find out exactly what they are needing. > > > thank you > > > > On Mon, Mar 27, 2023 at 9:27=E2=80=AFAM Joey Taylor > wrote: > >> Good Morning, >> >> I am looping in everyone on this email to this voicemail from another >> frustrated client who is not receiving the timely response and documents >> they deserve. If we can get this issue resolved today as the client has >> been back and forth with us for 3 weeks now. >> >> Thank you, >> >> ---------- Forwarded message --------- >> From: >> Date: Mon, Mar 27, 2023 at 9:20 AM >> Subject: VM from 14165659558 [14165659558] to Ext. 1070002 on 3/27/23 >> 9:19 AM for 51 sec >> To: >> >> >> [image: 8x8 Inc.] >> >> *Hello Joey Taylor,* >> >> Your Virtual Office Extension 1070002 has a new voicemail. >> ------------------------------ >> New voicemail details: >> *Received from:* >> 1-416-565-9558 [image: Call This Number] 14165659558 >> >> *Date/Time:* >> Monday, March 27, 2023 9:19:29 AM >> >> *Duration:* >> 51 Seconds >> >> *VM Transcript:* >> Hi, Joey. My name is Yvonne Renee, decoder. I'm calling on behalf of my >> mother. Pamela Renee Dakota re we had arranged for care for her last mon= th >> after a knee surgery. Anyway, everything was fine. However, we've been >> trying to get a receipt with the signature on it so she can actually pla= ce >> a claim with her insurance company to cover, some of the month, expensiv= e >> home care. And we've had multiple emails back and forth with her care >> manager. Maria Maria's looped in somebody from your accounts, payable, b= ut >> after three wage, nobody's able to send us a receipt that we can properl= y >> use with the insurance company. So it asks, you please call me back toda= y. >> My name is Devon. My number is 416-565-9558. Thank you. >> ------------------------------ >> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --=20 *Ali Malik* Manager - Financial Operations --000000000000d661b605f7e1fc3b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sumira just called the customer right now , thank you=C2= =A0 @Sumira Suthesan =C2=A0 @Vincenzo Nesparoli =C2=A0Can you please email the client all paid invoices. thank you, On Mon, Mar 27, 2023 at 9:37=E2= =80=AFAM Ali Malik < ali.malik@th= ekey.com >