--000000000000d86a5305f7e1d78e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Joey, I don't believe we got this request before? I will need to check my emails. I am confused as to what the customer is wanting . @Maria Licoudis Do you have any insight in regards to this? @Vincenzo Nesparoli Please call the customer and find out exactly what they are needing. thank you On Mon, Mar 27, 2023 at 9:27=E2=80=AFAM Joey Taylor wrote: > Good Morning, > > I am looping in everyone on this email to this voicemail from another > frustrated client who is not receiving the timely response and documents > they deserve. If we can get this issue resolved today as the client has > been back and forth with us for 3 weeks now. > > Thank you, > > ---------- Forwarded message --------- > From: > Date: Mon, Mar 27, 2023 at 9:20 AM > Subject: VM from 14165659558 [14165659558] to Ext. 1070002 on 3/27/23 9:1= 9 > AM for 51 sec > To: > > > [image: 8x8 Inc.] > > *Hello Joey Taylor,* > > Your Virtual Office Extension 1070002 has a new voicemail. > ------------------------------ > New voicemail details: > *Received from:* > 1-416-565-9558 [image: Call This Number] 14165659558 > > *Date/Time:* > Monday, March 27, 2023 9:19:29 AM > > *Duration:* > 51 Seconds > > *VM Transcript:* > Hi, Joey. My name is Yvonne Renee, decoder. I'm calling on behalf of my > mother. Pamela Renee Dakota re we had arranged for care for her last mont= h > after a knee surgery. Anyway, everything was fine. However, we've been > trying to get a receipt with the signature on it so she can actually plac= e > a claim with her insurance company to cover, some of the month, expensive > home care. And we've had multiple emails back and forth with her care > manager. Maria Maria's looped in somebody from your accounts, payable, bu= t > after three wage, nobody's able to send us a receipt that we can properly > use with the insurance company. So it asks, you please call me back today= . > My name is Devon. My number is 416-565-9558. Thank you. > ------------------------------ > > > -- > > Joey Taylor > > *Regional Care Solutions Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --=20 *Ali Malik* Manager - Financial Operations --000000000000d86a5305f7e1d78e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Joey, I don't=C2=A0believe we g= ot this request before? I will need to check my emails. I am confused as to what the customer is wanting . @Maria Licoudis =C2=A0Do you have a= ny insight in regards to this? @Vincenzo Nesparoli =C2=A0Please call the custom= er and find out exactly what they are needing. thank you On Mon, Mar 27= , 2023 at 9:27=E2=80=AFAM Joey Taylor < joey.taylor@thekey.com > wrote: Good Morning,=C2=A0 I am looping in everyone on = this email to this voicemail from another frustrated client who is not rece= iving the timely response and documents they deserve. If we can get this is= sue resolve