--000000000000db3c190629a05d2b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI Sincerely, June Lapointe On-call Manager Office 519-954-2111 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Grace Campoll Date: Thu, Dec 19, 2024 at 9:14=E2=80=AFAM Subject: Re: Caregivers are able to clock themselves in but cannot see the shift to clock out. - [#1023636] To: Hi June, Thank you for contacting the tech support team. We are working with WellSky to investigate an issue where the app will load continuously, then show a timeout error. We have an issue ticket open with them and are waiting to learn more. If any caregivers are running into issues clocking in or out from the app, please have them use telephony as a backup for the time being. We will send updates as they become available. Thanks, Grace TheKey Tech Support On Wed, 18 Dec at 8:19 PM , JuneLapointe wrote: Caregivers are able to clock themselves in but cannot see the shift to clock out. 1023636:611100 --000000000000db3c190629a05d2b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI Sincerely, June Lapointe On-call Manager Office 519-954-2111 TheKey.ca =C2=A0=C2=A0 -----= ----- Forwarded message --------- From: Grace Campoll < app-support@homecareassistance.com= > Date: Thu, Dec 19, 2024 at 9:14=E2=80=AFAM Subject: R= e: Caregivers are able to clock themselves in but cannot see the shift to c= lock out. - [#1023636] To: < = jlapointe@thekey.com > Hi June,=C2=A0 Thank you for contacting the tech support team. We are wor= king with WellSky to investigate an issue where the app will load continuou= sly, then show a timeout error. We have an issue ticket open with them and = are waiting to learn more. If any caregivers are running into issues clocki= ng in or out from the app, please have them use telephony as a backup for t= he time being.=C2=A0 We will send updates as they become available.=C2=A0 Thanks,=C2=A0 Grace Th