--0000000000008f92a70629a172d3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable June raised a ticket- FYI Date: Thu, Dec 19, 2024 at 9:14=E2=80=AFAM Subject: Re: Caregivers are able to clock themselves in but cannot see the shift to clock out. - [#1023636] To: Hi June, Thank you for contacting the tech support team. We are working with WellSky to investigate an issue where the app will load continuously, then show a timeout error. We have an issue ticket open with them and are waiting to learn more. If any caregivers are running into issues clocking in or out from the app, please have them use telephony as a backup for the time being. We will send updates as they become available. Thanks, Grace TheKey Tech Support On Wed, 18 Dec at 8:19 PM , JuneLapointe wrote: Caregivers are able to clock themselves in but cannot see the shift to clock out. 1023636:611100 --0000000000008f92a70629a172d3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable June raised a ticket- FYI = Date: Thu, Dec 19, 2024 at 9:14=E2=80=AFAM Subject: Re: Caregiv= ers are able to clock themselves in but cannot see the shift to clock out. = - [#1023636] To: < jlapointe@thekey.com > Hi June,=C2=A0 Thank you for contacting the tech support team. We are wor= king with WellSky to investigate an issue where the app will load continuou= sly, then show a timeout error. We have an issue ticket open with them and = are waiting to learn more. If any caregivers are running into issues clocki= ng in or out from the app, please have them use telephony as a backup for t= he time being.=C2=A0 We will send updates as they become available.=C2=A0 Thanks,=C2=A0 Grace TheKey Tech Support On Wed, 18 Dec at 8:19 PM , JuneLapointe < jlapointe@thekey.com > wrote: Caregivers are able t= o clock themselves in but cannot see the shift to clock out. =09 1023636:611100 --0000000000008f92a70629a172d3--