This is a multipart message in MIME format. ------=_NextPart_000_0591_01DABCEC.06EE5F80 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0592_01DABCEC.06EE5F80" ------=_NextPart_001_0592_01DABCEC.06EE5F80 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim,=20 Can we request the LO staff to sign off each week that clients have = authorizations attached? This process is very manual and non-standard, = really hoping everyone can own 100% of their piece vs billing having to = own the billing process and also, monitor scheduling shifts/attaching = auths.=20 =20 From: Stephanie Fuston =20 Sent: Wednesday, June 12, 2024 1:56 PM To: Timothy Thomas Cc: Elizabeth Clark ; Lito Delapena = ; Michelle Hudgins = ; Timon Page ; = Kristy Poyner Subject: Re: Region of Waterloo =20 Hi Tim, =20 The summary and invoices were resent to the Region of Waterloo.=20 We identified some errors in how some of the clients were billed. This = caused some of the clients to be excluded in the original summary. The = summary and invoices were updated to include the clients originally = excluded. Errors and action items: * Clients=E2=80=99 shifts without authorizations attached o Billing will partner with local office to ensure the authorizations = are included going forward * Due to a technical issue, Canada was not on the authorization = audit o Working with IT to correct the oversight =20 Thank you for following up. Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 =20 On Wed, Jun 12, 2024 at 3:48=E2=80=AFPM Timothy Thomas > wrote: Hi Stephanie.=20 =20 Has this been resent along with the April invoice according to their = cheat sheet? Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Tue, Jun 11, 2024 at 1:01=E2=80=AFPM Timothy Thomas > wrote: Just the summary please.=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Tue, Jun 11, 2024 at 12:04=E2=80=AFPM Stephanie Fuston = > = wrote: Hello Tim, =20 Do they need just the summary page resent or the whole package? =20 Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 On Tue, Jun 11, 2024 at 10:44=E2=80=AFAM Timothy Thomas > wrote: Hi Stephanie, =20 The rate on the summary invoice is incorrect. It should be $38.50.=20 =20 Could you please update and resend? Thanks =20 On Tue, Jun 11, 2024 at 9:55=E2=80=AFAM Stephanie Fuston = > = wrote: =20 Thank you Tim, for the contact information =20 Hello Michelle, =20 I have attached the summary and invoices that were sent to the Region = of Waterloo yesterday.=20 . If you need anything else, please let me know. Thank you, Stephanie Fuston Billing Analyst 3 Stephanie .Fuston@thekey.com =20 =20 On Tue, Jun 11, 2024 at 9:46=E2=80=AFAM Michelle Hudgins = > = wrote: Do you have a phone number as well for the contact? =20 @Stephanie Fu