--00000000000090aa0b061ab79c11 Content-Type: multipart/alternative; boundary="00000000000090aa09061ab79c10" --00000000000090aa09061ab79c10 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The summary and invoices were resent to the Region of Waterloo. We identified some errors in how some of the clients were billed. This caused some of the clients to be excluded in the original summary. The summary and invoices were updated to include the clients originally excluded. Errors and action items: =C2=B7 Clients=E2=80=99 shifts without authorizations attached o Billing will partner with local office to ensure the authorizations are included going forward =C2=B7 Due to a technical issue, Canada was not on the authorizatio= n audit o Working with IT to correct the oversight Thank you for following up. Stephanie Fuston Billing Analyst 3 *Stephanie.Fuston@thekey.com * *[image: TheKey] * On Wed, Jun 12, 2024 at 3:48=E2=80=AFPM Timothy Thomas wrot= e: > Hi Stephanie. > > Has this been resent along with the April invoice according to their chea= t > sheet? > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Tue, Jun 11, 2024 at 1:01=E2=80=AFPM Timothy Thomas wr= ote: > >> Just the summary please. >> >> >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> >> On Tue, Jun 11, 2024 at 12:04=E2=80=AFPM Stephanie Fuston > stephanie.fuston@thekey.com> wrote: >> >>> Hello Tim, >>> >>> Do they need just the summary page resent or the whole package? >>> >>> Thank you, >>> >>> Stephanie Fuston >>> >>> Billing Analyst 3 >>> >>> *Stephanie.Fuston@thekey.com * >>> >>> *[image: TheKey] * >>> >>> On Tue, Jun 11, 2024 at 10:44=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Stephanie, >>>> >>>> The rate on the summary invoice is incorrect. It should be $38.50. >>>> >>>> Could you please update and resend? >>>> Thanks >>>> >>>> On Tue, Jun 11, 2024 at 9:55=E2=80=AFAM Stephanie Fuston >>> stephanie.fuston@thekey.com> wrote: >>>> >>>>> >>>>> Thank you Tim, for the contact information >>>>> >>>>> Hello Michelle, >>>>> >>>>> I have attached the summary and invoices that were sent to the >>>>> Region of Waterloo yesterday. >>>>> . >>>>> If you need anything else, please let me know. >>>>> >>>>> Thank you, >>>>> >>>>> Stephanie Fuston >>>>> >>>>> Billing Analyst 3 >>>>> >>>>> *Stephanie.Fuston@thekey.com * >>>>> >>>>> *[image: TheKey] * >>>>> >>>>> On Tue, Jun 11, 2024 at 9:46=E2=80=AFAM Michelle Hudgins >>>> michelle.hudgins@thekey.com> wrote: >>>>> >>>>>> Do you have a phone number as well for the contact? >>>>>> >>>>>> @Stephanie Fuston Will I have access >>>>>> to the summary invoice and are you emailing this to the payor? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Tue,