--0000000000000e35a905ec1cc1b6 Content-Type: text/plain; charset="UTF-8" Hi, Cheryl! I was able to speak with Joan this morning. The details of our conversation are below. - She mentioned that her survey was taken at the time of her return from vacation and feels that today, things are better. GREAT WORK, TEAM!! - Caregivers - Sharon - she is very happy with. She is a very hard worker and goes above and beyond, extremely proactive - Areka (sp?) - she is very happy with her as well for the same reasons. She did bring up that with her leaving for nursing school to pursue her career, she would love to have someone similar to replace - Shift Hours - She mentioned she worries with replacements because in the past she has lost some caregivers due to not wanting to be leaving their shift at night. She understands and also concerned about their safety and ensuring this is communicated beforehand with new caregivers so they feel comfortable - Expectations - she mentioned ensuring that with new caregivers care plan is reviewed so they are aware of expectations - House Work - She mentioned that some are ok with house work and some are not. she asked what the protocol is and I did give her a generalization of the caregivers can but limited and not wanting this to be the main focus of what they do. - will let you and the team decide if there is any communication, etc. that may need to be done :) I committed to following up with Joan in a month and will reach out prior to. Please let me know if you have any questions and/or feedback. Thank you, On Mon, Oct 24, 2022 at 1:07 PM Keri Thrush wrote: > Hello! Including Cheryl's response here from earlier this morning. Thank > you! > > Good Morning All, > > I wanted to address the medalia report from Devlin this morning. This was > an old Mavencare client who left their services for quite some time and > then came back to us this Summer. I cannot speak to their experience before > HCA took over but since their return a few months ago they have had a very > positive experience and have said as much. They have been happy with our > care team and our office staff. > > I am not sure why it appeared as an HCL referral but this is a client we > had long before Toronto ever had an HCL. Every client we are fortunate > enough to care for is valuable and important but we understand how hard our > HCL's work for referral partners and this is the only reason I bring this > up. > > Please let me know if you have any questions, > > Cheryl > > On Mon, Oct 24, 2022 at 12:58 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> Forwarding the detractor below to initiate the pre-planning process and >> include any stakeholders in email thread. >> >> Thank you, >> >> On Sun, Oct 23, 2022 at 9:23 AM Medallia >> wrote: >> >>> Client Name: Joan Devlin >>> >>> CC ID: 1000000000042651 >>> >>> Primary Contact: Client Self >>> >>> PC Contact Info: joan.devlin@me.com / +5197973523 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada Business Uni