--000000000000d4205a05ebcd584e Content-Type: text/plain; charset="UTF-8" Hello! Including Cheryl's response here from earlier this morning. Thank you! Good Morning All, I wanted to address the medalia report from Devlin this morning. This was an old Mavencare client who left their services for quite some time and then came back to us this Summer. I cannot speak to their experience before HCA took over but since their return a few months ago they have had a very positive experience and have said as much. They have been happy with our care team and our office staff. I am not sure why it appeared as an HCL referral but this is a client we had long before Toronto ever had an HCL. Every client we are fortunate enough to care for is valuable and important but we understand how hard our HCL's work for referral partners and this is the only reason I bring this up. Please let me know if you have any questions, Cheryl On Mon, Oct 24, 2022 at 12:58 PM Keri Thrush wrote: > Hi, Cheryl! > > Forwarding the detractor below to initiate the pre-planning process and > include any stakeholders in email thread. > > Thank you, > > On Sun, Oct 23, 2022 at 9:23 AM Medallia wrote: > >> Client Name: Joan Devlin >> >> CC ID: 1000000000042651 >> >> Primary Contact: Client Self >> >> PC Contact Info: joan.devlin@me.com / +5197973523 >> >> Survey Delivery: Email >> >> >> Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual >> Customer Segment: Elephant Stated Customer Segment: Elephant Survey: SOC >> Survey 2 Main Score: 5 Comments: Since I do not require a lot of physical >> assistance at the present time, I would prefer a 3-hour shift rather than >> your mandatory 4-hour shift. I understand that it needs to be "worth their >> while" to take me on however I wish there could be a way to group clients, >> so the caregiver gets the hours needed while others like me get the >> adequate care without having to spend more money than necessary, Over the >> past several years, some caregivers are very good and accommodating, others >> don't expect to complete chores---it almost seems that the work is beneath >> them, but I must admit I could do a better job at directing them with the >> tasks required. In my care plan I require someone who can (or likes) to >> cook. Several workers claim they cannot cook or they only know how to cook >> their native dishes. Since I have just returned to the city after the >> summer, I have only had 2 different PSW"s. They have both been very >> satisfactory. Please click here to see the full survey response and learn >> more about the client: >> https://hca.medallia.com/hca/respInvForm.do?surveyid=154529 >> > --000000000000d4205a05ebcd584e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello! Including Cheryl's response here from earl= ier this morning. Thank you! Good Morning All, = I wanted to address the medalia report from Devlin this morning.= This was an old Mavencare client who left