--000000000000d6333c05847961a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Graziella Battista Date: Tue, Mar 19, 2019, 5:16 PM Subject: Re: Change in Schedule To: Chiara Di Lena Cc: Tania Battista Hello Chiara Unfortunately all these changes is not acceptable for a person with Alzheimer=E2=80=99s. I have accepted in the past but now we must consider her condition and as the doctor has explained to me, the person of companionship must be one that she gets accustomed to through time and trust. Every time we change this person we start all over again adding to the confused state of mind. I am putting a stop to your services for now until further notice. We will access the situation and with her move shortly to another facility will undoubtedly increase her anxiety. Changing the care giver now will not help. I will be in touch with Maxine as soon as I have a chance. Thank you for your understanding. Graziella *RESTAURANT GRAZIELLA* 116, rue McGill Montr=C3=A9al (Qu=C3=A9bec) H2Y 2E5 T 514 876-0116 F 514 876-3747 www.restaurantgraziella.ca On Mar 19, 2019, at 16:43, Chiara Di Lena wrote: Good afternoon Graziella, I called you earlier to inform you that there has been a change in the schedule for your aunt Maria Aquino. Unfortunately, Samara is no longer able to work with her. Instead, Ketlie Germain is confirmed to work regularly. She has more than 8 years caregiving experience, and has many certifications, such as her PAB (prepos=C3=A9 au beneficiare), CPR and PDSB (mobility training). I apologize for all the changes. Should you have any questions or concerns, please feel free to contact me. Thank you --=20 *Chiara Di Lena* *Scheduling Coordinator* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest * *Westmount , Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *cdilena@homecareassistance.com * --000000000000d6333c05847961a1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Graziella Battista < graziella.le116@= gmail.com > Date: Tue, Mar 19, 2019, 5:16 PM Subject: Re= : Change in Schedule To: Chiara Di Lena < cdilena@homecareassistance.com > Cc: Tania B= attista < taniabattista@hotm= ail.com > Hello Chiara Unfortunately all these changes is not acceptable for a p= erson with Alzheimer=E2=80=99s. I have accepted in the past but n= ow we must consider her condition and=C2=A0 as the doctor has exp= lained to me, the person of companionship must be one t= hat she gets accustomed to through time and trust. Every time=C2= =A0 we change this person we start all over again adding to the c= onfused state of mind. I am putting a st= op to your services=C2=A0 for now until further notice. We will access the situation and with her move sh= ortly to another facility will undoubtedly increase her anxiety.= =C2=A0 Changing the care giver now