--Apple-Mail-E4F94314-F19C-4453-9BB9-946A6924F397 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Good evening Ms Battista,=20 First off I apologize on behalf of my team for the way this situation was ha= ndled. We have been unable to provide consistency of care which as you menti= oned is of the highest priority when dealing with Alzheimer=E2=80=99s.=20 We have placed the service on hold until further notice. In the meantime I w= ould like to offer you 12 hours of care at no charge should you wish to try a= caregiver of ours again in the future. I will work with Maxine directly to e= nsure we select a caregiver that can commit to your schedule long term.=20 Should you have any questions, please don=E2=80=99t hesitate to contact me d= irectly.=20 Best regards, Timothy Thomas Director of Client Care Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Mar 19, 2019, at 5:42 PM, Chiara Di Lena wrote: >=20 >=20 > ---------- Forwarded message --------- > From: Graziella Battista > Date: Tue, Mar 19, 2019, 5:16 PM > Subject: Re: Change in Schedule > To: Chiara Di Lena > Cc: Tania Battista >=20 >=20 > Hello Chiara >=20 > Unfortunately all these changes is > not acceptable for a person with Alzheimer=E2=80=99s. > I have accepted in the past but now we must consider her condition and=20 > as the doctor has explained to me, > the person of companionship must > be one that she gets accustomed to > through time and trust. Every time=20 > we change this person we start all over again adding to the confused > state of mind. >=20 > I am putting a stop to your services=20 > for now until further notice. >=20 > We will access the situation and with > her move shortly to another facility will undoubtedly increase her > anxiety.=20 > Changing the care giver now will not help. >=20 > I will be in touch with Maxine as soon as I have a chance. >=20 > Thank you for your understanding. >=20 > Graziella > =20 > RESTAURANT GRAZIELLA > 116, rue McGill > Montr=C3=A9al (Qu=C3=A9bec) > H2Y 2E5 > =20 > T 514 876-0116 > F 514 876-3747 > =20 > www.restaurantgraziella.ca > =20 > =20 >=20 >> On Mar 19, 2019, at 16:43, Chiara Di Lena wrote: >>=20 >> Good afternoon Graziella, >>=20 >> I called you earlier to inform you that there has been a change in the sc= hedule for your aunt Maria Aquino. Unfortunately, Samara is no longer able t= o work with her. Instead, Ketlie Germain is confirmed to work regularly. She= has more than 8 years caregiving experience, and has many certifications, s= uch as her PAB (prepos=C3=A9 au beneficiare), CPR and PDSB (mobility trainin= g).=20 >>=20 >> I apologize for all the changes. >>=20 >> Should you have any questions or concerns, please feel free to contact me= .=20 >>=20 >> Thank you >>=20 >> --=20 >> Chiara Di Lena >> Scheduling Coordinator >>=20 >>=20 >>=20 >> Home Care Assistance (Montr=C3=A9al) Inc. >> 4464 Ste. Catherine Ouest >> Westmount, Qu=C3=A9bec >> H3Z 1R7 >> Tel: 514 907 5065 - Fax