--000000000000b755c905db4a9885 Content-Type: text/plain; charset="UTF-8" As discussed need Pablo to beat the pavement and work his relationships asap. Thanks On Mon, Mar 28, 2022 at 1:23 PM Audra Williams wrote: > Yes!! Consumer marketing is fixed and I know that Toronto had 4 leads on > Friday and New York reported that phone was beginning to ring. > > Best, > > On Mon, Mar 28, 2022 at 9:39 AM Matt Neal wrote: > >> Thought I responded but thanks for the thorough update. So hard when we >> lose a huge client but sounds like everything you are doing is spot on. Is >> the consumer marketing fixed at all? >> >> On Thu, Mar 24, 2022 at 12:09 PM Audra Williams >> wrote: >> >>> Hi Matt! >>> >>> Sorry for the late response. I will be honest, I have yet to be given >>> access to Tableau from Mavencare and I am being told that is the only way >>> to pull exact revenue. I have sent another follow up email to Eric Sloan >>> to get an update on my access. The numbers you see on the BSG Metrics are >>> what we could pull from Mavencare software and also from billing. I do >>> feel they are close to accurate, although the margin contains payroll >>> taxes, so it is not the typical reported margin that you routinely see. >>> >>> Toronto: I do not think this market was impacted by the consumer >>> advertising issue. Week of 3/7 they lost a total of 212.5 billable hours. >>> Reasoning: Client 1- service on hold as clients condo is being renovated; >>> Client 2- back to baseline so reduced hours; Client 3- moved into a rest >>> home. We had one start last week, but it was a temporary palliative care >>> case of 60 hours. A lot of operational work to do here. Headcount will be >>> reduced to 2 in 2 weeks. It came over with 4. I will be handing over to >>> Timothy on 3/30 for operational support while still staying engaged with >>> BSG support for systems and vendors. >>> >>> NY: I do believe this drop is absolutely related to consumer marketing >>> and have received several calls alerting me to the phone not ringing. We >>> did see a dip last week due to a couple's care on hold (hospitalization) >>> but should resume next week with increased hours ($3500/weekly invoice) as >>> well as a death that had a weekly invoice of $5700. 2 pending starts 4/4. >>> 6 promising in pipeline (1 from Aligheri). Calls have picked up today as >>> well!! Efficiencies look great. I will be in NY next week and possibly >>> some of the following week to dive more into OPS with Pablo. >>> >>> Please let me know if you have any further questions. I am happy to >>> clarify. >>> >>> Best, >>> >>> >>> On Thu, Mar 24, 2022 at 10:23 AM Matt Neal wrote: >>> >>>> Audra is the weekly bsg tracker up-to-date. If so, I'm seeing the >>>> business having come over strong relative to business case but a dip in the >>>> last week in both Toronto and NY. Is this consumer advertising the issue / >>>> is it likely just a one week blip? NY starts look weak ... >>>> >>>> On Thu, Mar 24, 2022 at 10:05 AM Audr