--000000000000ccbd6e05db4a9249 Content-Type: text/plain; charset="UTF-8" Yes!! Consumer marketing is fixed and I know that Toronto had 4 leads on Friday and New York reported that phone was beginning to ring. Best, On Mon, Mar 28, 2022 at 9:39 AM Matt Neal wrote: > Thought I responded but thanks for the thorough update. So hard when we > lose a huge client but sounds like everything you are doing is spot on. Is > the consumer marketing fixed at all? > > On Thu, Mar 24, 2022 at 12:09 PM Audra Williams wrote: > >> Hi Matt! >> >> Sorry for the late response. I will be honest, I have yet to be given >> access to Tableau from Mavencare and I am being told that is the only way >> to pull exact revenue. I have sent another follow up email to Eric Sloan >> to get an update on my access. The numbers you see on the BSG Metrics are >> what we could pull from Mavencare software and also from billing. I do >> feel they are close to accurate, although the margin contains payroll >> taxes, so it is not the typical reported margin that you routinely see. >> >> Toronto: I do not think this market was impacted by the consumer >> advertising issue. Week of 3/7 they lost a total of 212.5 billable hours. >> Reasoning: Client 1- service on hold as clients condo is being renovated; >> Client 2- back to baseline so reduced hours; Client 3- moved into a rest >> home. We had one start last week, but it was a temporary palliative care >> case of 60 hours. A lot of operational work to do here. Headcount will be >> reduced to 2 in 2 weeks. It came over with 4. I will be handing over to >> Timothy on 3/30 for operational support while still staying engaged with >> BSG support for systems and vendors. >> >> NY: I do believe this drop is absolutely related to consumer marketing >> and have received several calls alerting me to the phone not ringing. We >> did see a dip last week due to a couple's care on hold (hospitalization) >> but should resume next week with increased hours ($3500/weekly invoice) as >> well as a death that had a weekly invoice of $5700. 2 pending starts 4/4. >> 6 promising in pipeline (1 from Aligheri). Calls have picked up today as >> well!! Efficiencies look great. I will be in NY next week and possibly >> some of the following week to dive more into OPS with Pablo. >> >> Please let me know if you have any further questions. I am happy to >> clarify. >> >> Best, >> >> >> On Thu, Mar 24, 2022 at 10:23 AM Matt Neal wrote: >> >>> Audra is the weekly bsg tracker up-to-date. If so, I'm seeing the >>> business having come over strong relative to business case but a dip in the >>> last week in both Toronto and NY. Is this consumer advertising the issue / >>> is it likely just a one week blip? NY starts look weak ... >>> >>> On Thu, Mar 24, 2022 at 10:05 AM Audra Williams >>> wrote: >>> >>>> Hi Kim and Angie! >>>> >>>> We have not had Google AdWords running since 3/14, but everything seems >>>> to be corrected and they are now up and running for both Mavencare >>